Led Klaviyo's customer billing migration project, overseeing the conversion of ~100K customers to new pricing on a rolling basis over one month, resulting in a calculated net churn MRR value of $1.9M
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Successfully launched an auto-upgrade feature for Klaviyo’s email and SMS products using Python, RabbitMQ, Celery, and Stripe resulting in $175K Email MRR (15% adoption) and $35K SMS MRR (30% adoption) within a month
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Developed a new checkout experience using React, Django, and Stripe that enables modification of multiple products, resulting in a 13% increase in customers checking out with 2+ paid plans since its release
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Led the engineering effort to revamp Klaviyo’s self-serve cancellation flow, resulting in an enhanced user experience and the implementation of an account closure feature, effectively reducing associated support tickets by 25%
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Implemented a high-performing async feature using Python, Celery, and RabbitMQ that achieved a 99% success rate in executing downstream actions after a plan change without any dropped, untracked or double-counted changes
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Released a React, Django and Stripe-powered self-service Tax ID tool that saw 2K hits in 5 weeks, enabling customers to effortlessly add their Tax ID to invoices for tax-related reporting, eliminating the need for associated support tickets
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Collaborated with the Sales Engineering team to improve their asynchronous infrastructure by optimizing their retry behavior, resulting in a 100% reduction of Sentry events received for connection failures to the Salesforce API
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Collaborated in a Scrum framework working in a cross-functional platform team consisting of engineers, product management and designers while utilizing TargetProcess for ticketing, Git for version control, Docker for local development, Github Actions/Jenkins for continuous integration and delivery, and Terraform for instance management
