# Viraj Patel > Working on the AI Platform team at Whoop! Location: Boston, Massachusetts, United States Profile: https://flows.cv/virajpatel ## Work Experience ### Senior Software Engineer @ WHOOP Jan 2026 – Present | Boston, MA ### Software Engineer @ WHOOP Jan 2023 – Jan 2026 | Boston, Massachusetts, United States ### Software Engineer II @ Klaviyo Jan 2021 – Jan 2023 | Boston, Massachusetts, United States • Led Klaviyo's customer billing migration project, overseeing the conversion of ~100K customers to new pricing on a rolling basis over one month, resulting in a calculated net churn MRR value of $1.9M • Successfully launched an auto-upgrade feature for Klaviyo’s email and SMS products using Python, RabbitMQ, Celery, and Stripe resulting in $175K Email MRR (15% adoption) and $35K SMS MRR (30% adoption) within a month • Developed a new checkout experience using React, Django, and Stripe that enables modification of multiple products, resulting in a 13% increase in customers checking out with 2+ paid plans since its release • Led the engineering effort to revamp Klaviyo’s self-serve cancellation flow, resulting in an enhanced user experience and the implementation of an account closure feature, effectively reducing associated support tickets by 25% • Implemented a high-performing async feature using Python, Celery, and RabbitMQ that achieved a 99% success rate in executing downstream actions after a plan change without any dropped, untracked or double-counted changes • Released a React, Django and Stripe-powered self-service Tax ID tool that saw 2K hits in 5 weeks, enabling customers to effortlessly add their Tax ID to invoices for tax-related reporting, eliminating the need for associated support tickets • Collaborated with the Sales Engineering team to improve their asynchronous infrastructure by optimizing their retry behavior, resulting in a 100% reduction of Sentry events received for connection failures to the Salesforce API • Collaborated in a Scrum framework working in a cross-functional platform team consisting of engineers, product management and designers while utilizing TargetProcess for ticketing, Git for version control, Docker for local development, Github Actions/Jenkins for continuous integration and delivery, and Terraform for instance management ### Student Equipment Manager @ University of Maryland Football Jan 2017 – Jan 2021 | College Park, Maryland, United States • Built, cleaned, checked, and replaced helmet pieces if any damaged pieces were found or when necessary • Organized all necessary equipment on the truck before away games ### Weight/Fitness Staff @ University of Maryland, Recreation and Wellness Jan 2017 – Jan 2021 | College Park, Maryland, United States • Assist participants utilizing the select equipment by correctly explaining and demonstrating technique • Monitor weight and fitness spaces for safety, and properly respond to any emergency situations • Clean and perform routine checks on equipment throughout every shift ### Database Engineering Intern @ i360 Jan 2020 – Jan 2020 | Arlington, Virginia, United States • Created Python script to obtain and parse through excel files from a public source, automating data ingestion and reducing manual workload by 20% • Used SQL queries to find missing data observations and fix relevant ingestion issues, for millions of Insight Engine users ### Software Development Intern @ Citi Jan 2019 – Jan 2019 | Irving, Texas • Built a Redemption History microservice and a related Angular component, for 5.3 million DoubleCash card users • Designed and implemented a resource portal using Angular and MongoDB (through SpringBoot) for all 7,800 Citi developers, improving access to vital information and data organization for work efficiency • Built and presented a prototype of a cloud migration solution to AWS S3 for the Citi.com page to reduce costs, increase security, and increase data availability for ensured customer accessibility ### Mentor @ Texas Instruments Peer Mentoring Fellowship Jan 2018 – Jan 2019 | College Park, Maryland, United States • Advised ECE mentees providing valuable information about the transition to college life and what is available here • Led multiple team-building activities with other mentors and mentees ### Software Engineering Intern @ Wabtec Corporation Jan 2017 – Jan 2017 | Germantown, Maryland, United States • Wrote an input-driven Python script that simplified software selection, speeding up the compilation process by 35% • Developed a technical guide for servicing field-returned units, cutting total time to service a batch of units by 66% • Created a Java script that analyzed communication logs and surfaced errors, accelerating failure analysis by 95% ## Education ### Bachelor of Science - BS in Computer Science University of Maryland ### Bachelor of Science - BS in Electrical Engineering University of Maryland - A. James Clark School of Engineering ## Contact & Social - LinkedIn: https://linkedin.com/in/viraj-patel-88b174127 - GitHub: https://github.com/vpatel22 --- Source: https://flows.cv/virajpatel JSON Resume: https://flows.cv/virajpatel/resume.json Last updated: 2026-03-28