# Vivek Sainanee > Staff Engineer at Twilio - Segment Location: Seattle, Washington, United States Profile: https://flows.cv/viveksainanee Having led software teams across the industry, my passion is to bridge engineering with product management to build inspiring technology. Having built tech from both sides (engineering & product), I bridge the two organizations- helping PMs with technical topics and helping engineers wear the PM-hat. I focus on technical design, while never forgetting why we're here: a brilliant user experience. I believe that technology is the magic of our time. Let's work together and build an inspiring future: sainanee.com -------------------- Preferred technologies: Javascript, Go, NodeJS, Express, GraphQL, Python, PostgreSQL/MySQL, MongoDB. ## Work Experience ### Staff Software Engineer, [Stealth mode AI product] @ Twilio Jan 2022 – Present | Seattle, WA I work on Twilio-Segment Profiles, driving engagement for billions of profiles across the industry for customers like Nike, IBM, Intuit, Etsy, and quite a few thousand more! ### Engineering, GraphQL @ Starbucks Jan 2019 – Jan 2022 | Seattle, Washington, United States The Starbucks app helps you find stores, place orders, and pay. My team develops a GraphQL API for iOS, Android, and Web clients using NodeJS. We design and build code for scale to build the best experience for Starbucks customers. -Leads multiple initiatives for a GraphQL API, providing iOS, Android, & Web clients with a “backend-for-frontend”
 -Leads technical design in the Order & Pay domain for GraphQL -Trained, mentors, and cultivates 7 new engineers on the team -Scaled the API over 3X, to 2.63 billion requests / month, while increasing performance 46% and decreased error rate by 78% 
 -Pitched, designed, and developed a new microservice to handle App Configuration, drastically improving developer experience -Central to Starbucks’ 2020 Rewards redesign, creating new endpoints that do 317M requests / month at 0.02% error rate, boosting Starbucks Rewards by +15%, to 21.8M users -Meticulous about live ops, test coverage, and process
 improvements Fun facts about the Starbucks App: - 22M+ Monthly Active Users - 4.4 average rating across iOS and Android - Regularly featured by Apple as best in its category and Editors Choice ### Engineer #3 @ Cloverbook Jan 2019 – Jan 2020 | San Francisco Bay Area Cloverbook allows event-based professionals (DJs, Photographers, Wedding Planners) to: - Collect leads on their website (for new events, such as weddings) - Manage client contacts - Create templates for legally binding documents - Send & collect invoices (Cloverbook integrates with Square) - Manage their finances - Manage their calendar -Scaled an event booking startup to 10K Monthly Active Users with a team of 3 engineers, utilizing Rails, React, and GraphQL
 -Built features to help event vendors (wedding DJs, photographers, florists, event planners) accept bookings, manage clients, send contracts, and handle payments -Designed and built a new user experience, to help new customers activate faster, increasing likelihood of engagement -Improved and maintains analytics coverage with Intercom and Google Analytics events to identify platform growth opportunities ### Group Product Manager, Web & Mobile @ Brava Home Inc. Jan 2017 – Jan 2018 | San Francisco Bay Area I led product for the web & mobile team at Brava, a luxury IoT home-cooking solution. Brava's app suggests chef-curated meals, allows you access to a grocery e-commerce marketplace, helps you order food to your doorstep, and connect to your oven from wherever you are. Note: Brava was acquired by Middleby Corporation, which also owns brands such as Viking and Rangemaster -Researched a vision, designed, and built web & mobile apps for recipe discovery, grocery e-commerce, and hardware integration with Brava’s intelligent, connected oven -Led a team of 10+ product/designers/engineers to create an e-commerce platform, including authentication, cart, checkout, order management, and refunds -Improved the checkout conversion funnel by +160%, with rapid multivariate A/B testing -Established product process in the organization, bringing team satisfaction from a 2.2/5.0 to 4.7/5.0 team average -Built relationships with API providers for e-commerce logistics ### Product Manager, Reservations @ Yelp Jan 2015 – Jan 2017 | San Francisco Yelp Reservations allows 96M customers to reserve tables at local restaurants through the Yelp app. - Led Yelp Reservations into a high growth phase, doubling revenue, reaching 96M consumers, and added 2X restaurants to the Yelp Reservations platform - Researched, defined, and designed features such as Communal Tables and Future Restaurant Planning - Led transition from Backbone.js to React.js (Web) and from Objective C to Swift (iOS) for faster development velocity - 2X’d Yelp Reservations revenue by focusing on restaurant acquisition and a price increase
 - 4X’d the Reservations organic growth for restaurants by launching new product features and funnel optimizations ### Product Manager, Identity Experience (Registration, Sign In, Profile Page) @ eBay Jan 2013 – Jan 2015 | San Jose, CA -Managed Registration, Sign-In, and Profile Page at eBay, which does $85B of e-commerce per year -Drove a +6% lift in registered-users-who-buy and +19% increase in business registrations, by redesigning registration and sign in -Spearheaded a +$400M lift in transaction volume by working with all Javascript teams at eBay to extend session duration -Led product design direction for identity during eBay’s iOS and Android 4.0 redesign, which earned Apple’s “Best New App” feature for iOS and “100M+ downloads” on Android -Designed A/B tests with direct input from the Chief Product Officer and VP of Design ### Product Manager, Messages and Loyalty @ eBay Jan 2013 – Jan 2015 | San Jose, CA -Tiered the rewards product to better reward eBay’s most ROI positive buyers, profiting eBay $20M annually -Ran multivariate A/B tests to optimize the Contact Seller flow, increasing revenue in the EU by $257K annually -Gathered requirements to allow users to redeem Nectar rewards points on eBay, driving additional transaction volume -Collaborated on requirements for eBay’s expansion into Latin America, validating results with A/B testing and user research -Prevented gray market transactions—a type of fraud where buyers and sellers take transactions off of eBay ### Software Engineer, Full Stack @ Urban Impact Foundation, Pittsburgh Jan 2013 – Jan 2013 | Greater Pittsburgh Area During my time at Carnegie Mellon, I helped Urban Impact (non-profit) with their app to manage volunteers shifts ## Education ### Bachelor of Science (B.S.) in Information Systems Carnegie Mellon University Jan 2010 – Jan 2013 ### Certificate of Product Management in Executive Education, Product Management University of California, Berkeley, Haas School of Business ## Contact & Social - LinkedIn: https://linkedin.com/in/sainanee - Website: http://www.sainanee.com --- Source: https://flows.cv/viveksainanee JSON Resume: https://flows.cv/viveksainanee/resume.json Last updated: 2026-03-22