• Designed and built the Service Request platform from scratch — the core repair/maintenance system for 40K+ properties. Built as a CQRS event-driven modular monolith (430+ command/event handlers, 40+ gRPC integrations), automating ~75% of workflows with multi-level approvals, vendor auto-dispatch, and SLA tracking.
• Built the Vendor Portal API (100+ endpoints) for 2,000+ vendors to manage end-to-end repair workflows. Reduced vendor onboarding time by 3× and job completion time by 25%.
Integrated OpenAI into the Service Request pipeline to auto-summarize work orders, validate resident-submitted requests, and verify vendor-reported work — reducing manual triage and QA effort across both sides.
• Built a multi-channel communication service processing 1M+ messages/month (SendGrid, Twilio, push, Slack) with event-driven async pipelines on DynamoDB and SQS.
• Architected a company-wide Geo API, migrating legacy geography models to U.S. Census Regions and Divisions. Led cross-team coordination and migration planning, reducing reporting prep time by 20%.