# Vladimir Pimtchenkov > ♦ Software Development Professional - Software Design and Architecture ♦ Build, Test, and Release Infrastructures Location: Pittsburg, California, United States Profile: https://flows.cv/vladimirpimtchenkov Goal and results-oriented, Senior Software Engineer with 15+ years’ experience in call center solutions, applications, and infrastructure technology. Comprehensive expertise in all phases of a solution creation including architecture; application design, development, and support. Excellent organization and communication skills (both written and verbal). Possesses skills in the implementation of large corporate projects in collaboration with other teams, QA, Performance Testing, and Technical support. ➢ Passion for delivering products and improving engineering productivity by cross-functional collaboration with product management and design teams to understand customer pain points and deliver solutions. ➢ Solid understanding of development lifecycle (design, implement, test, and document) and release management using modern collaboration tools ➢ Plan and execute automated build, test, and release infrastructures, using key metrics from data to identify process improvement opportunities ➢ Collaborate with external and internal stakeholders to gather requirements, build unit and functional testing capabilities, and ensure well written and maintainable code. ➢ Hands-on experience with the following: backend APIs, services integration, core infrastructure, and tooling. ➢ Research, design, implementation, documentation, and maintenance of new and existing systems and the creation of software services and tools to drive the software development process towards higher quality. ## Work Experience ### Principal Engineer @ Sutherland Jan 2021 – Present ### Senior Software Engineer @ Genesys Jan 2012 – Jan 2020 | Daly City, California, United States Genesys sells customer experience and call center technology to mid-sized and large businesses. It sells both cloud-based and on-premises software. Genesys has headquarters worldwide. ➢ Refactored Java server on short notice following modifications of Facebook’s public API in order to maintain functionality; participated in functional, and performance testing of the new version with the QA team. ➢ Dramatically simplified work for other Genesys eServices solution components, by architecting, and implementing dedicated Java drivers for social media services (Facebook, WhatsApp, Apple Business Chat, Twitter, etc.) ➢ Engineered functionality for drivers to fetch interactions via public APIs and convert it into a unified format then submitted to internal framework for further processing utilizing Java. ➢ Researched performance issues in Genesys dedicated drivers and eService’s solution to ensure interaction times remained below threshold by designing, implementing and utilizing media provider simulators using Java. ➢ Integrated centralized monitoring tool, introducing API calls across multiple servers to gather health information and provide it to Zabbix software, displayed cleanly in centralized dashboard. ### Senior Software Engineer @ Alcatel-Lucent Enterprise Jan 2008 – Jan 2012 | San Francisco, California, United States The company focused on fixed, mobile and converged networking hardware, IP technologies, software and services. ➢ Contributed to the integration of an acquired company into Alcatel solution, ‘Intelligent Workload Distribution Solution’ by producing high-level documentation for the design specification, events flow, data format, and components communication diagram, etc. ➢ Improved account service with unsatisfied customers, maintained the revenue flow, and received recognition and a bonus award by refactoring the old C++ server to resolve critical call center server issues. ### Software Engineer @ Alcatel-Lucent Enterprise Jan 2000 – Jan 2008 ➢ Decreased agent's idling time significantly through designing, implementing, and maintaining ‘Smart Dialer’ in C++, which placed phone calls via special telephone hardware, detected answer (live human, voice machine, fax, busy, etc.) and transferred the call to agent's queue if the call was answered by a human. ➢ Engineered Java extension for Outbound Campaign server to provide outbound campaign specific statistical data to centralized Statistical Server. ### Software Engineer @ Genesys Jan 1995 – Jan 2000 | San Francisco, California, United States ➢ Designed and implemented various projects for Genesys Call Center solutions. ## Education ### Master's degree in Automated Electrical Communications St. Petersburg University of Telecommunications, Russia ## Contact & Social - LinkedIn: https://linkedin.com/in/vladimir-pimtchenkov --- Source: https://flows.cv/vladimirpimtchenkov JSON Resume: https://flows.cv/vladimirpimtchenkov/resume.json Last updated: 2026-04-12