• Architected a role & entitlement-based access control system and end-to-end Service Blueprint, cutting manual process tasks by 50%.

• Spearheaded a 0-1 discovery app, consolidating fragmented tools into a unified interface through design workshops and RITE testing.

• Supported redesigning the information architecture of a mental health platform, improving navigational clarity and content discoverability.

• Established structured accessibility guidelines for alternative mobile UI modes (dark, dim, and high contrast), increasing WCAG-compliant implementation by 43%.

• Conducted mixed-methods research including user interviews and task-based studies to verify guideline adoption and inclusive cross-platform design with 12 designers.

• Manage front desk operations for Golisano Dean's Office and Physician Assistant Office.

• Led usability testing across 10 participants and 6 core flows for an insurance portal, surfacing 4 critical gaps that shifted the product roadmap.

• Reduced user errors by resolving 9 interaction violations identified through heuristic evaluations within complex communication flows.

• Drove a 17% increase in client acquisition by crafting high-fidelity prototypes and interactive demos for enterprise stakeholder presentations.

• Scaled product accessibility to 41% coverage by establishing company-wide WCAG standards and an audit framework across all web platforms.

• Lowered user-reported issues by 12% for the Manage Users platform by executing a competitive audit of 8 platforms and implementing a centralized admin interface.

• Streamlined Minerva Studio and Spend Benchmarking by mapping workflows, building data visualizations, and running QA reviews with engineering.

• Validated a 15% improvement in UX satisfaction for the Task Management page by leading usability testing with 12 users to refine interaction patterns and information architecture.