• Led 0->1 development of Meta’s AI Sandbox (prompt configs, workflows, citation framework), laying the foundation for grounded conversational AI agents.

• Designed and delivered data orchestration capabilities, leading components of pipelines that transformed heterogeneous business knowledge into retrieval-optimized formats to support domain-adaptive training.

• Accelerated agent adoption by shaping UI surfaces, personality customization, and training modes; mentored a small team and partnered across infra, PM, and design to integrate onboarding into Meta Business Suite.

• Co-led adoption experiments (dashboard entry points, in-product guidance, lifecycle emails, notifications), driving +2% conversion and +4.5% adoption across 200M impressions.

• Designed and developed secure APIs, including an audit trail system and Multi-Factor Authentication (MFA), enhancing platform security and ensuring compliance with industry standards.

• Architected and deployed an end-to-end facility management platform, cutting development time by 70% and fulfilling a $200M contract, significantly improving operational efficiency across facility management tasks.

• Led the development of a real-time asset tracking tool for warehouses and delivery centers, improving tracking efficiency by 50% and addressing infrastructure bottlenecks through backend optimization and resource scaling.

• Launched the Living Web (LW) platform, an augmented reality (AR) visualization system for real-time data updates, significantly enhancing user engagement and responsiveness.

• Managed a cross-functional engineering team through the full software development lifecycle, conducting comprehensive code reviews and reducing critical bugs by 30%.

• Implemented an in-house cloud logging system, simplifying debugging and cutting issue resolution times by 45%, contributing to quicker fixes and enhanced platform stability.

• Oversaw infrastructure management, focusing on scalability and reliability for mission-critical applications, while achieving 95% SLA compliance and effectively managing customer expectations.

• Established a performance management system, enhancing team productivity by aligning OKRs and ensuring the successful execution of key projects.

During my tenure at Shippo Inc, I played a crucial role in both engineering and developer relations, driving several initiatives that improved our API offerings and developer experience:

• Led the standardization and unification of public APIs to OpenAPI Specifications, reducing integration times by 20%, enhancing developer onboarding, and decreasing support tickets by 30%.

• Designed, developed, and implemented a robust Single Sign-On (SSO) solution, improving authentication speed by 40%, reducing login-related support tickets by 25%, and securing access across platform services.

• Architected and built user service APIs, streamlining authentication and authorization processes to ensure secure and efficient user management across the platform.

• Established a design-first API Governance framework, improving developer efficiency by 20% and reducing API-related production issues by 15% through enforcing consistency and quality across teams.

• Led cross-departmental engineering initiatives to boost platform adoption, conducting technical workshops and creating tailored developer resources, contributing to a 20% increase in platform usage and higher developer satisfaction.

• Spearheaded developer advocacy programs, facilitating community events and content production, resulting in a 50% increase in developer engagement and satisfaction.

At RingCentral Inc, I contributed to the development and enhancement of platform functionalities while supporting and advocating for third-party developers:

• Architected and implemented core platform APIs for call control and API health monitoring, improving call quality metrics and reducing downtime by 30% through proactive diagnostics and real-time monitoring solutions.

• Optimized platform performance and scalability by transitioning from a monolithic architecture to microservices, reducing response times by 40% and improving system scalability.

• Led the development and optimization of the RingCentral WebRTC SDK, simplifying third-party integrations and supporting over 2 million active users, driving a 40% increase in platform adoption.

• Built a comprehensive WebRTC media-redirection solution for Citrix and VMware environments, reducing latency by 60% and enabling near-native call quality in virtual desktop infrastructures (VDI), expanding market reach and enhancing customer experience.

• Developed API monitoring solutions using AWS CloudWatch and EC2, significantly improving system observability and reducing incident response times by 30%, contributing to higher service uptime and reliability.

• Improved backend performance by reducing response times by 40% through query optimizations and Redis integration for caching, resulting in faster API interactions and smoother user experiences.

• Designed and implemented comprehensive test suites using Mocha and Jest, leading to a 35% reduction in critical bugs and improving overall system reliability.

• Led the Developer Relations team, creating SDKs, tutorials, and technical documentation that enhanced developer engagement and increased platform adoption. Spearheaded developer advocacy programs, boosting engagement by 50% through workshops, webinars, and enhanced API support tools.

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