# Vyshakh Babji > Software Engineer | Technical Leader | Strategic Innovator | Business AI, Agent Platform & Agents Workflows Location: San Francisco, California, United States Profile: https://flows.cv/vyshakh I’m a Software Engineer with over a decade of experience building 0→1 platforms, APIs, and developer-facing frameworks that enable scalable adoption of complex systems. Currently at Meta, I’m leading key parts of the Agentic AI Platform, including orchestration frameworks, prompt workflows, and adoption strategies that support grounded conversational agents. My career spans platform engineering, developer experience, and AI enablement — from designing identity and API governance systems at Shippo, to launching real-time asset tracking and AR-powered intelligence platforms at Wiliot, to scaling WebRTC SDKs and APIs for millions of enterprise users at RingCentral. I thrive at the intersection of innovation and adoption — building proof-of-concepts, validating impact, and then driving developer and business integration at scale. Along the way, I’ve co-authored a peer-reviewed publication (Bioinformatics, 2016) and hold a **US patent (12,229,623 B1), Wireless Tag Calibration)*. I’m passionate about agentic AI, platform design, and developer ecosystems, and I bring both technical depth and a collaborative, cross-functional approach to every project. ## Work Experience ### Software Engineer @ Qualified Health Jan 2025 – Present ### Software Engineer | Business AI & Agent Platform @ Meta Jan 2025 – Jan 2025 | Menlo Park, California, United States • Led 0->1 development of Meta’s AI Sandbox (prompt configs, workflows, citation framework), laying the foundation for grounded conversational AI agents. • Designed and delivered data orchestration capabilities, leading components of pipelines that transformed heterogeneous business knowledge into retrieval-optimized formats to support domain-adaptive training. • Accelerated agent adoption by shaping UI surfaces, personality customization, and training modes; mentored a small team and partnered across infra, PM, and design to integrate onboarding into Meta Business Suite. • Co-led adoption experiments (dashboard entry points, in-product guidance, lifecycle emails, notifications), driving +2% conversion and +4.5% adoption across 200M impressions. ### Software Engineer | Technical Lead | DevX @ Wiliot Jan 2023 – Jan 2025 | San Francisco, California, United States • Designed and developed secure APIs, including an audit trail system and Multi-Factor Authentication (MFA), enhancing platform security and ensuring compliance with industry standards. • Architected and deployed an end-to-end facility management platform, cutting development time by 70% and fulfilling a $200M contract, significantly improving operational efficiency across facility management tasks. • Led the development of a real-time asset tracking tool for warehouses and delivery centers, improving tracking efficiency by 50% and addressing infrastructure bottlenecks through backend optimization and resource scaling. • Launched the Living Web (LW) platform, an augmented reality (AR) visualization system for real-time data updates, significantly enhancing user engagement and responsiveness. • Managed a cross-functional engineering team through the full software development lifecycle, conducting comprehensive code reviews and reducing critical bugs by 30%. • Implemented an in-house cloud logging system, simplifying debugging and cutting issue resolution times by 45%, contributing to quicker fixes and enhanced platform stability. • Oversaw infrastructure management, focusing on scalability and reliability for mission-critical applications, while achieving 95% SLA compliance and effectively managing customer expectations. • Established a performance management system, enhancing team productivity by aligning OKRs and ensuring the successful execution of key projects. ### Software Engineer | Technical Lead | Developer Relations & Platform Engineering @ Shippo Jan 2022 – Jan 2023 | San Francisco Bay Area During my tenure at Shippo Inc, I played a crucial role in both engineering and developer relations, driving several initiatives that improved our API offerings and developer experience: • Led the standardization and unification of public APIs to OpenAPI Specifications, reducing integration times by 20%, enhancing developer onboarding, and decreasing support tickets by 30%. • Designed, developed, and implemented a robust Single Sign-On (SSO) solution, improving authentication speed by 40%, reducing login-related support tickets by 25%, and securing access across platform services. • Architected and built user service APIs, streamlining authentication and authorization processes to ensure secure and efficient user management across the platform. • Established a design-first API Governance framework, improving developer efficiency by 20% and reducing API-related production issues by 15% through enforcing consistency and quality across teams. • Led cross-departmental engineering initiatives to boost platform adoption, conducting technical workshops and creating tailored developer resources, contributing to a 20% increase in platform usage and higher developer satisfaction. • Spearheaded developer advocacy programs, facilitating community events and content production, resulting in a 50% increase in developer engagement and satisfaction. ### Software Engineer | Technical Lead | Developer Relations & Platform Engineering @ RingCentral Jan 2015 – Jan 2022 | Belmont At RingCentral Inc, I contributed to the development and enhancement of platform functionalities while supporting and advocating for third-party developers: • Architected and implemented core platform APIs for call control and API health monitoring, improving call quality metrics and reducing downtime by 30% through proactive diagnostics and real-time monitoring solutions. • Optimized platform performance and scalability by transitioning from a monolithic architecture to microservices, reducing response times by 40% and improving system scalability. • Led the development and optimization of the RingCentral WebRTC SDK, simplifying third-party integrations and supporting over 2 million active users, driving a 40% increase in platform adoption. • Built a comprehensive WebRTC media-redirection solution for Citrix and VMware environments, reducing latency by 60% and enabling near-native call quality in virtual desktop infrastructures (VDI), expanding market reach and enhancing customer experience. • Developed API monitoring solutions using AWS CloudWatch and EC2, significantly improving system observability and reducing incident response times by 30%, contributing to higher service uptime and reliability. • Improved backend performance by reducing response times by 40% through query optimizations and Redis integration for caching, resulting in faster API interactions and smoother user experiences. • Designed and implemented comprehensive test suites using Mocha and Jest, leading to a 35% reduction in critical bugs and improving overall system reliability. • Led the Developer Relations team, creating SDKs, tutorials, and technical documentation that enhanced developer engagement and increased platform adoption. Spearheaded developer advocacy programs, boosting engagement by 50% through workshops, webinars, and enhanced API support tools. https://medium.com/@vyshakh.babji ### Software Engineer @ The Scripps Research Institute Jan 2014 – Jan 2015 | San Diego •Reengineering Google Summer of Code project ‘Branch’ - An Open Source web-based interactive tool to predict the recurrence of cancer by data mining large datasets ( previously known as The Cure ) •Developed predictive machine learning micro-services using Weka, tested and trained large datasets for accurate results •Redesigned and developed the whole project and transformed it into Spring Web Framework. Also used Hibernate, JPA, JUnit framework using Java/J2EE, JSP, Javascript frameworks, PostgreSQL, MySQL, Apache Tomcat 7 server for deployment, Apache Gradle, Mercurial for version control and JProfiler for profiling ### Graduate Student Assistant @ San Diego State University Jan 2013 – Jan 2014 | San Diego ### Software Engineer @ Infosys Technologies Limited Jan 2011 – Jan 2013 •Design and develop e-commerce micro-services using Java/J2EE, JSP, JUnit, Spring MVC, Hibernate, Oracle 9i SQL, and IBM’s Sterling Ecommerce tool •Developed an platform microservice to expose the remote client allowing it to perform multiple operations like querying for data, starting real-time processes, etc. and for server application which allows users to receive data updates at a high rate while ensuring that the data quality and a constant update rate are maintained ### Software Engineer @ Bharat Sanchar Nigam Limited Jan 2010 – Jan 2011 | Bengaluru, Karnataka, India ## Education ### Master of Science - MS in Computer Science San Diego State University ### Bachelor's degree in Computer Science Visvesvaraya Technological University ## Contact & Social - LinkedIn: https://linkedin.com/in/vyshakhbabji --- Source: https://flows.cv/vyshakh JSON Resume: https://flows.cv/vyshakh/resume.json Last updated: 2026-04-10