# Wai-Lam Kwok

> Software Engineer at NatWest Group

Location: London Area, United Kingdom, United Kingdom
Profile: https://flows.cv/wailam

## Work Experience
### Software Engineer @ NatWest Group
Jan 2024 – Present | London, England, United Kingdom

### Software Engineer @ Capco
Jan 2021 – Jan 2024 | London, England, United Kingdom

### Vehicle Integration Engineer @ Jaguar Land Rover
Jan 2015 – Jan 2019 | Gaydon, UK
▪ Championed the customer experience when initiating and leading cross-functional teams to resolve vehicle level technical issues. 
▪ Produced engineering solutions and presented options to technical/non-technical stakeholders.
▪ Feature owner - Effective stakeholder management to define customer requirement specifications for new features, expediting expected final approval times by over 100%.
▪ Collaborated with across departments to produce programme gateway deliverables on time. 
▪ Efficiently chaired issue management meetings - Ensuring best practice in problem definition, mediating discussions on issue prioritisation and ownership. Responsibility increased from 1 to 5 vehicle across an architecture.

### Product Developement Graduate Engineer @ Jaguar Land Rover
Jan 2015 – Jan 2017 | Gaydon, UK
Based in Vehicle Integration with the following 3 month placements:

Human Factors Programme Attribute Leader – Gaydon
▪ Conducted user trials on advanced product interiors and interpreted data to produce recommendations for improvement.
▪ Ensured ergonomic targets were signed off punctually for a major milestone on 18MY Range Rover. 
▪ Subjective/objective evaluation of competitor infotainment UI/UX.
▪ Researched and contributed to the Chinese Market Book of Knowledge, a resource to educate employees on market specific considerations and customer preferences.

Low Carbon Vehicle Concepts Research Engineer – Warwick University
▪ Planned and ran ideation/innovation events for Future Cities and Mobility Concepts.
▪ Gathered data and predictions regarding urbanisation, commuting and vehicle ownership trends to present a business case for an Autonomous Vehicle Concept. 
▪ Proposed and implemented a method of capturing requirements making output of research projects more easily transferable to Core Engineering.

Public Relations Officer – Whitley
▪ Land Rover Design – Worked behind the scenes with Design and Tangerine Films to produce
Range Rover Velar “Design Inspiration” Film
▪ Land Rover Experience – Supported event planning and later deployed to work on location in
Utah facing international journalists to deliver a 5 week media drive event for the New Discovery.


## Education
### MSc in Computer Science
University of Birmingham

### MEng in Chemical Engineering
UCL


## Contact & Social
- LinkedIn: https://linkedin.com/in/wl-kwok

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Source: https://flows.cv/wailam
JSON Resume: https://flows.cv/wailam/resume.json
Last updated: 2026-04-05