Developed the HEAT Integration API, a .NET-based SOAP API, which can be used by customers for performing CRUD operations against standard and custom business objects. The API can also be used for creating Service Requests in ISM. Wrote the technical API documentation as well as defining the error classes to help end users understand why certain operations cannot be performed correctly.
Served as one of the chief points of contact with the QA, Support, Documentation, and Operations teams for the ITSM and GMEE products.
One of the primary application content developers for Ivanti Service Management (ITSM), an IT Service Management system designed from the ground up to be cloud-based and multi-tenant. Developed the JSON-based content for the various ITIL modules and Platform specific modules. Developed the XML-based upgrade packages which are used for upgrading the various tenants during scheduled releases throughout the year.
One of the key contributors for the application content for the GoldMine Enterprise Edition, an on premise CRM system, for modules such as Product Catalog. The application content is defined in XML, and represents the business objects, their relationships and business rules for the lifecycle.