# Wayne Chou > Senior UX Designer @ Amazon Bedrock • Making the hardest products feel human Location: San Francisco Bay Area, United States Profile: https://flows.cv/waynechou Senior Product Designer with 10+ years designing and shipping AI-first products for enterprise customers. I lead 0→1 and growth-stage initiatives across AI, ML Ops, and enterprise data, shaping scalable AI agent workflows that increase task success and revenue through systems thinking and cross-functional leadership. I focus on bridging the gap between user needs and AI-driven innovation. My experience in AI/ML allows me to design solutions that not only look and feel natural but also deliver meaningful value for both users and businesses. I believe the best products are built at the intersection of empathy, data, and technology — where design doesn’t just solve problems, but unlocks new possibilities for how people live and work. ## Work Experience ### Senior UX Designer @ Amazon Bedrock @ Amazon Web Services (AWS) Jan 2025 – Present • Designed and launched the data connectors experience in knowledge base to enhance AI agent performance. Developed scalable components and patterns that informed the future roadmap and evolving customer needs. Increased task completion success by 90.2% within two months of launch. • Designed and launched alias and versioning in Bedrock in SageMaker Unified Studio, empowering AI agent builders to efficiently deploy and manage agents with granular controls that accelerate iterative improvements in generative AI applications and enhance deployment readiness. • Launched 15+ feature parity items in 4 months to bridge usability gaps between AWS Console and SageMaker Unified Studio. Resolved 37 of 45 usability issues with an 82% burndown over a two-month period (July – September 2025). ### Senior UX Designer @ AI Platforms @ Amazon Web Services (AWS) Jan 2023 – Jan 2025 • Designed and launched Amazon Q generative AI data science agent in SageMaker Canvas, driving 2x revenue growth into eight figures between April and August 2025. • Drove design system ops to standardize and streamline contribution workflows and ensure reusable, responsive components, achieving an 82% team completion rate within six months. • Spearheaded petabyte-scale data support with 10x larger sample sizes across data and model workflows in SageMaker Canvas, mentoring junior designers to ensure seamless UX delivery within a two-week timeframe. • Designed and launched the end-to-end ML Ops experience in SageMaker Canvas, enabling seamless model registration, cloning, and deployment. Drove a 58% MoM increase in time series models built. Established scalable patterns that shaped product roadmap and future workflows. • Mentored colleagues throughout their professional development, helping them deepen their skills and meaningfully shape key product launches. ### UX Designer @ AI Platforms @ Amazon Web Services (AWS) Jan 2021 – Jan 2023 • Designed and launched the end-to-end experiences for SageMaker Canvas Natural Language Processing and ready-to-use AI models, and defined a modular pattern that scaled to 50+ models. • Designed and launched a Customer Effort Score (CES) survey within SageMaker Autopilot from experiment creation to deployment, achieving an 81% Easy/Very Easy satisfaction rate within the first month. • Designed and launched the SageMaker Data Wrangler and Autopilot integration, driving a 192% increase in Data Wrangler users successfully creating an Autopilot experiment, achieving a 93% conversion rate in the 4 weeks following release. • Redesigned the SageMaker Autopilot Create experiment form, resulting in an 8% increase in conversion rate within the first 4 weeks of launch. • Designed the SageMaker JumpStart Enterprise hub re:Invent project and defined a consistent design framework and components that were adopted by partner teams. • Designed and launched the SageMaker Autopilot AutoGluon-Tabular integration experience, enabling users to select the training method and algorithms for optimizing model performance. ### Senior Product Designer @ IBM Business Automation @ IBM Jan 2020 – Jan 2021 | San Jose, California, United States • Redesigned the document classification experience and worked with UX researchers to conduct usability testing and synthesize data to share with stakeholders. • Improved the data extraction teaching experience to allow business analysts to be more efficient at extracting document data. • Designed and implemented the Document Processing Designer onboarding and help experience for the GA release in 3 months from concept to launch. • Designed Watson Moments for Document Processing Designer to enable business analysts to make informed decisions about data extraction. • Improved the document verification experience to help business end users review and resolve issues more effectively. • Collaborated with product managers, UX researchers and engineers to drive the strategy and vision on all priorities. • Implemented best practices on design process and documentation to improve team productivity. • Mentored junior teammates and provided ongoing skills training to ensure their success. ### Product Designer @ IBM API Connect @ IBM Jan 2014 – Jan 2020 | Foster City, California • Designed and implemented the API Manager onboarding and help experience for the GA release in 6 months from concept to launch. • Designed the API Connect Test and Monitor integration experience to enable developers to develop, test and monitor APIs seamlessly. • Designed the API Designer local test environment experience and created poster and handouts to be showcased at the CASCON conference. • Designed the core experiences of Cloud Manager, API Manager, and API Designer on-premise platforms from concept to launch. • Collaborated with product managers, UX researchers and engineers to drive the strategy and vision on all priorities. • Continually transferred skills and domain knowledge to the larger team to uplift others and improve team culture and connectedness. • Implemented best practices on design file structure and naming convention to increase team productivity. ### Design Intern @ IBM Jan 2013 – Jan 2014 | Foster City, California • Collaborated with product managers and engineers to gather and understand user and business requirements. • Conceptualized and designed the experiences of the Marketplace catalogs and Cloud back-end services. ### Math Instructor @ ThinkTank Learning, Inc Jan 2011 – Jan 2018 • Taught high school math including Algebra, Geometry, Pre-Calculus, and AP Calculus. • Taught SAT and ACT Math. • Taught SSAT and ISEE Math. ### Graphic Design Intern @ Bizzs Inc. Jan 2012 – Jan 2012 | San Francisco, California • Designed brand identity. • Created web user interface assets and icons. ### Visual Design Intern @ Boutine, Inc. Jan 2011 – Jan 2011 | San Francisco, California • Created web user interface assets and icons. • Designed fashion merchandise web banners. • Designed product categories and accessories images. ## Education ### Web Design & New Media in Design Academy of Art University ### Associate of Applied Science in Web Graphic Design DeVry University ### Bachelor of Arts in Applied Mathematics UC San Diego ## Contact & Social - LinkedIn: https://linkedin.com/in/chouwayne - Portfolio: https://waynechou.design --- Source: https://flows.cv/waynechou JSON Resume: https://flows.cv/waynechou/resume.json Last updated: 2026-04-13