# Wendy Vang > Design @ Pylon | ex-Amplitude, 25th hire Location: San Francisco, California, United States Profile: https://flows.cv/wendyvang My happy place: on-site startups with people who choose to grind to win but still take time to enjoy lunch together. Designer by trade, PM by nature. I love identifying and solving high-impact, technical problems. I'm a huge advocate for strong organizational culture (happy employees are productive employees), and I feel most energized when I'm learning or helping others learn. Message me if you'd like to grab coffee or tea in SF! ## Work Experience ### Head of Design @ Pylon Jan 2026 – Present | San Francisco Bay Area ### Founding Product Designer @ Pylon Jan 2024 – Jan 2026 | San Francisco Bay Area Going back to my roots and helping post-sales teams deliver the best customer mgmt & service πŸ’Œ - First design hire, employee #10 - Built our first AI features from 0-1: AI support agents, copilots, task workflows, search, and data enrichment - Ripped out an analytics vendor and redesigned our analytics product from the ground up (data viz, query ui system, dashboard ui/ux, dozens of micro-interactions and small details, etc) - 1 maxed-out Figma file and 70+ small to large features designed and shipped within the first 10 months - Meet or message customers for feedback on complex interactions or to quickly validate assumptions - Created and maintain our design system ### Staff Product Designer @ BioRender Jan 2023 – Jan 2024 | San Francisco Bay Area Helping scientists communicate their work more clearly and beautifully ✨ - Joined as the second designer and led design for the company's new Statistics & Graph product (released in March 2024) -- including: research, product onboarding, modular interface to manage datasets, data-model specific visualizations (eg. linear regressions, one/two-way anova, dose response curves, etc), graph and visualization customizations (eg. axis controls, colors, stroke widths, labeling, etc), data-model specific analyses and reports, accessibility (scientific journals have strict guidelines on accessible visualizations), and more. - Crafted and managed the company's first design career ladder, while providing guidance for other ladders - Changed and established new processes across the engineering-product organization to create more accountability and clarity, i.e. established regular design review meetings, created and socialized a Gantt sheet to help product teams better manage and revisit project timelines, implemented a technical documentation process to help engineers communicate expected project milestones and timelines - Mentored and provided regular feedback to product designers on visual/interaction design and research - Mentored and worked closely with my PM partner on roadmapping, resourcing, and setting metric goals * Learned that a fully-remote workplace isn't what I'd want long term, and so I left the company on good terms. ### Lead Product Designer @ Amplitude Jan 2022 – Jan 2023 | San Francisco Bay Area Designing with data ✌️ Design lead for the growth team (account/user activation, monetization ux), previously the design lead for a horizontal team that owns Amplitude's core collaborative functions (spaces/folders, analytics dashboards, notebooks, sharing/distribution), and previously the first designer for a new data management team and initiative. Co-owned and closely collaborated with PM partners on product strategy/roadmap and project management, owned qual/quant research, ui/ux design, and mentored junior designers within and outside of my product team. Core areas I've led while hitting or exceeding quant goals: - Activation: signup flow, new account onboarding, demo ux - Monetization: PLG design framework, payment flows - Reporting: dashboards, notebooks, templates - Content/file system: redesigned spaces architecture, interface, permissions, sharing - Data: connections, schema management, mutations - Admin: user/group management, SSO, SCIM/provisioning ### Senior Product Designer @ Amplitude Jan 2021 – Jan 2022 | San Francisco Bay Area ### Product Designer @ Amplitude Jan 2019 – Jan 2021 | San Francisco Bay Area ### Enterprise Solutions Architect, Team Lead @ Amplitude Jan 2017 – Jan 2019 | San Francisco Bay Area β€’ Created the Solutions Architect role at Amplitude β€” defined the mission, success criteria, and responsibilities of the role to better scale the Customer Success team and deliver better services to Enterprise customers. Modified the customer onboarding process to better utilize the specialization of the Solutions Architect and Success Manager roles. β€’ Account responsibilities included: consulting customers on the user behavioral and product data they should track to address their business objectives, educating development teams on how to instrument Amplitude, training customers on feature sets, backfilling data from outside sources into Amplitude via Python scripts, and maintaining the customer relationship as their technical point of contact. β€’ Introduced and defined pricing for data backfills of competitor data into Amplitude β€” worked with Finance and Sales managers to enable, structure, and enforce pro-services pricing during pre-sales conversations. β€’ Managed Amplitude's relationship with technical partners, eg. mParticle and Segment, building a stronger partnership by scheduling training sessions of each other's products and revising our partner integrations as needed. β€’ Worked with Engineering to introduce and successfully expand the usage of Discourse to the company as a scalable solution to address the increase of internal product and engineering questions, creating a repo of common questions to search and discover. β€’ Initiated the organization of the Customer Success / Solutions Architect team's 3-week onboarding process for new hires β€” creating guidelines for each training session so new hires were effectively trained on the info needed to succeed in their role. β€’ Mentored Solution Architects who worked with SMB and Corporate customers. β€’ Instrumented the Amplitude Javascript SDK on the Amplitude Blog for the Marketing team. β€’ Consulted internal Product & Dev teams to provide the customer-perspective in the teams' roadmap and feature designs. ### Customer Success Manager @ Amplitude Jan 2015 – Jan 2017 | San Francisco Bay Area Amplitude provides a product analytics platform that enables product teams to understand their users' behaviors and make data-informed product decisions to drive user growth. β€’ Started as employee #25 and the 3rd hire in the CSM team and managed the onboarding, growth, and contract renewal phases of 50+ Enterprise accounts across multiple verticals. β€’ Account responsibilities included: leading the onboarding process, conducting hands-on trainings of the platform, leading contract renewal conversations, writing SQL queries to assist customer's analyses, and sharing data analysis best practices. β€’ Managed the Help Center: wrote new content and ensured proper organization. β€’ Contributed to the Product Analytics & Retention Playbook (https://www.productanalyticsplaybook.com/) -- Worked closely with two customers as an analytics consultant, reviewing their data and providing reports on hypotheses to improve user retention, and drafted some of the playbook's content based on the results of the consultation. β€’ Worked closely with the Product, Engineering, Design, Sales, and Marketing teams to bring the customer voice into their key conversations. ### Marketing Associate @ Arrayent, Inc. Jan 2014 – Jan 2014 | Redwood City, CA Arrayent provides an internet of things cloud platform that enables manufacturers, retailers, and service providers to connect consumer products to web and smartphone applications. β€’ Created a new, more organized system for the company to effectively prioritize and track marketing events and product releases with Microsoft Excel. β€’ Launched the company's Google Ads campaign and maintained campaigns. β€’ Became an expert in Act-On Software, a marketing automation software. Created and presented a best practice playbook of the software to the marketing team. Essential parts of the playbook included: best practices in marketing automation, effective A/B email testing, list segmentation, Salesforce integration, competitor analysis via social media, and website tracking. β€’ Created and implemented a new email marketing framework to increase email open rates by sending email campaigns based on a contact's time zone or the time they would most likely open their emails, using Microsoft Excel and Act-On Software. β€’ Constructed and presented an 18-page Social Networking playbook, detailing effective utilization of various social networking sites for effective lead generation, particularly for B2B companies. β€’ Worked with the Sales and Public Relations team and communicated with analyst firms on topics regarding effective lead generation. ### Marketing & Business Analyst @ ZenDeals (acquired by RetailMeNot) Jan 2013 – Jan 2013 | Palo Alto, CA ZenDeals was a web application that aggregated and delivered verified coupons from eCommerce sites to consumers, through the use of cloud computing and machine learning. Founded in 2011, the company was acquired by RetailMeNot in October 2013. β€’ Managed their social media marketing and campaigns for Facebook and Twitter. β€’ Manipulated data in Microsoft Excel to prioritize business partners. β€’ Conducted and tested marketing strategies while analyzing competitors and SEO. β€’ Researched and outlined ZenDeals' prospective white paper that would provide ZenDeals a competitive edge and highlight their product algorithm. ## Education ### Bachelor’s Degree in Economics Stanford University ### Yuba College ## Contact & Social - LinkedIn: https://linkedin.com/in/wvang --- Source: https://flows.cv/wendyvang JSON Resume: https://flows.cv/wendyvang/resume.json Last updated: 2026-04-13