Reduced guidance card latency from 15s to near-instantaneous through strategic Redis caching and performance optimizations

Appointed the role of Service Owner for 1 backend service and 4 frontend applications, driving technical strategy, stability, and enhancement across platforms

Onboarded and mentored junior and senior engineers and helped build a new team in Porto, Portugal

Developed and implemented AI Knowledge real-time search feature that combines the power of LLMs and Retrieval Augmented Generation (RAG) technology to deliver contextual information to customers through virtual and live agent interactions

Integrated Databricks with GenAI Studio, enabling seamless data access for the NLP team to conduct experiments, optimizing data processing workflows, and significantly enhancing performance metrics across analytics dashboards

Managed a cross-functional team of 2 indirect reports to drive project success for the data tables initiative, overseeing feature development and story creation

Collaborated closely with product, design, and QA to align technical implementation with business objectives, delivering high-quality features and streamlining the development lifecycle

Helped build a frontend application as one of two contributors from its initial design to general availability

Designed schema and built a SLI metrics Data Studio dashboard that collects sector data from our services and sends to BigQuery, facilitating cross-domain analysis for service level insights

Integrated Looker reports within web applications by imbedding iframes with user authentication, providing seamless access to real-time data insights for stakeholders

Implemented full-stack PubNub integration to initialize real-time application updates for the user, averaging 30M per month

Transitioned one of our UI applications to be deployed via CDN

Built a multitude of features in our Agent Assist product that won the 2021 BIG Innovation Award

Achieved 99%+ code coverage across frontend applications

Supported students and alumni in whiteboarding and mock interview practice

Conducted technical interviews for 25+ prospective students

Managed a team of 5 software engineers

Designed and implemented a college mentor pilot program that placed 70 mentors in 30 schools

Developed a system process that automated student assessment and survey data collection and analysis for 5000+ students