# Wendy W.

> Senior Software Engineer at Five9

Location: San Francisco Bay Area, United States
Profile: https://flows.cv/wendyw

Passionate, inquisitive, and innovative problem solver. Software engineer who gets excited about finding creative solutions and developing applications that increase social impact and human connection. Let's connect!

## Work Experience
### Senior Software Engineer @ Five9
Jan 2022 – Present
• Engineered key features across 10 microservices for Agent Assist, an AI-driven platform handling 3M monthly calls and delivering real-time transcription, summary, and customer insights
• Reduced guidance card latency from 15s to near-instantaneous through strategic Redis caching and performance optimizations
• Appointed the role of Service Owner for 1 backend service and 4 frontend applications, driving technical strategy, stability, and enhancement across platforms
• Onboarded and mentored junior and senior engineers and helped build a new team in Porto, Portugal
• Developed and implemented AI Knowledge real-time search feature that combines the power of LLMs and Retrieval Augmented Generation (RAG) technology to deliver contextual information to customers through virtual and live agent interactions 
• Integrated Databricks with GenAI Studio, enabling seamless data access for the NLP team to conduct experiments, optimizing data processing workflows, and significantly enhancing performance metrics across analytics dashboards
• Managed a cross-functional team of 2 indirect reports to drive project success for the data tables initiative, overseeing feature development and story creation
• Collaborated closely with product, design, and QA to align technical implementation with business objectives, delivering high-quality features and streamlining the development lifecycle

Java | Spring Boot | RxJava | GCP | BigQuery | Redis | Elastic Search
React | Redux | JavaScript/TypeScript | PubNub | Databricks

### Software Engineer II @ Five9
Jan 2021 – Jan 2022
• Developed the next generation of dashboards in our company, using Looker embed SDK dashboard integration
• Helped build a frontend application as one of two contributors from its initial design to general availability
• Designed schema and built a SLI metrics Data Studio dashboard that collects sector data from our services and sends to BigQuery, facilitating cross-domain analysis for service level insights
• Integrated Looker reports within web applications by imbedding iframes with user authentication, providing seamless access to real-time data insights for stakeholders
• Implemented full-stack PubNub integration to initialize real-time application updates for the user, averaging 30M per month

### Software Engineer I @ Five9
Jan 2020 – Jan 2021
• Implemented a live semantic editing feature saving our customers 9s of after-call work each call
• Transitioned one of our UI applications to be deployed via CDN
• Built a multitude of features in our Agent Assist product that won the 2021 BIG Innovation Award 
• Achieved 99%+ code coverage across frontend applications

### Lead Software Engineering Immersive Resident @ Hack Reactor
Jan 2019 – Jan 2020
•	Mentored and provided technical guidance to 60+ students in web development technologies, Algorithms and Data Structures, Databases, and CS fundamentals
•	Supported students and alumni in whiteboarding and mock interview practice 
•	Conducted technical interviews for 25+ prospective students 
•	Managed a team of 5 software engineers

### Program Manager @ Silicon Valley Education Foundation (SVEF)
Jan 2017 – Jan 2019 | San Francisco Bay Area
•	Managed 12 school districts to implement STEM and college readiness intervention programs
•	Designed and implemented a college mentor pilot program that placed 70 mentors in 30 schools
•	Developed a system process that automated student assessment and survey data collection and analysis for 5000+ students

### Math Teacher @ Teach For America
Jan 2015 – Jan 2017 | Washington D.C. Metro Area
•	Taught 7th grade Math Honors to 100+ students each year with goals of attaining 80% proficiency on the yearly Maryland State Assessment 
•	Managed the professional development of the school’s math teachers, coached first-year math teachers with curriculum and instruction, and convened weekly monthly department meetings  
•	Reached 20% mathematics growth gains on the countywide Student Learning Objectives Assessment and 83% of students increased Math Inventory score, contributing to a 10% school-wide mathematics gain


## Education
### Bachelor of Science in Business Administration
University of California, Berkeley, Haas School of Business

### Advanced Software Engineering Immersive Program
Hack Reactor

### Bachelor of Science (BS) in Business Administration and Management, General
University of California, Berkeley


## Contact & Social
- LinkedIn: https://linkedin.com/in/wendy-wm-wu

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Source: https://flows.cv/wendyw
JSON Resume: https://flows.cv/wendyw/resume.json
Last updated: 2026-03-22