# Wendy "WB" Boucher > Staff Product Designer, Accessibility at ServiceNow Location: San Francisco Bay Area, United States Profile: https://flows.cv/wendywbboucher I am not interested in new opportunities. I work as a Lead UX designer for Accessibility at Service now and am very happy with my job. I have 25 years of experience in user experience design and product management for web applications, client software, enterprise and consumer products, and mobile devices. I'm a practitioner of accessibility and design, and am a firm believer in accessibility of software for everyone. I have extensive experience in user experience design and product management for mobile interfaces and mobile ecosystems. I have product experience in consumer finance products (PFM & mobile payments), social networking, mobile games & ecosystems, and responsive design. I'm a firm believer in agile software development and Lean UX, and look at ways to make design and development lean and efficient. I love use of prototypes for design, development and testing. Specialties: Usability, User Interface Design, Interaction Design, Mobile Design, Accessibility, Game design, User Experience Design, Visual Design, Product Management, HTML/CSS ## Work Experience ### Lead UX Designer, Accessibility @ ServiceNow Jan 2020 – Present ### Senior User Experience Designer @ Havas Jan 2019 – Jan 2020 | San Francisco Bay Area Worked on UX for Enbrel, Aimovig, Citrix, Creon and others. ### Senior User Experience Designer (contract) @ Mozilla (through Aquent) Jan 2019 – Jan 2019 | San Francisco Bay Area Designing user experiences and doing user research for the mozilla.org website. ### Senior User Experience Designer @ Capgemini Jan 2018 – Jan 2019 | San Francisco Bay Area Designing health applications and solutions for healthcare companies. Work includes: User Experience Design for Abbvie LuproLink, and Stanford Healthcare. ### Instructor - UX Design Immersive Program @ General Assembly Jan 2017 – Jan 2018 | San Francisco Bay Area Instructor at General Assembly for the UX Design Immersive Program. ### Lead Designer (contractor) @ A^3 by Airbus Jan 2017 – Jan 2017 | San Jose, CA Lead and designed UI/UX for next generation airplane manufacturing and engineering software for Airbus. Worked very closely with Workstream Leads, Project Executive and Full Stack Developer in a fast paced agile environment on the Continuity Project. Designed all UI/UX, branding, style guide, and presentations for the Continuity Team. Using Sketch, Adobe, and Invision App, designed and prototyped a concept for an extensive enterprise airplane manufacturing and engineering software application, which included modules for authentication, analytics dashboard, blockchain, manufacturing, design decision, and semantic integration. ### Principal User Experience Designer @ Pacific Gas and Electric Company Jan 2015 – Jan 2017 | San Francisco Bay Area ### UX Design Lead (contractor) @ Pacific Gas and Electric Company Jan 2014 – Jan 2015 | San Francisco, CA UX Design Lead for the Digital Strategy Group at PG&E. ### User Experience Team Lead @ SavvyMoney Jan 2013 – Jan 2014 | Pleasanton, CA Lead user experience and visual design for SavvyMoney products, including web and mobile. Manage visual design and user experience designers. Designed the user experience for the new SavvyMoney credit score product. Product manager, user experience designer and visual designer, among other things. ### Owner & Principal User Experience Designer @ Beautiful Societies Design Jan 2010 – Jan 2013 | Oakland, CA Led Mobile user experience design for Standard Chartered Bank iOS applications; conducted research, gather user and business requirements, created concepts and wireframe specifications; directed visual design. 9 month contract. Led mobile user experience design for Cisco Jabber for Android and iOS. Led concept design; gathered product and user experience design requirements; worked with key stakeholders to ideate and iterate on mobile UX concepts and requirements; project management and art direction. Released two major releases of Cisco Jabber for Mobile. 10 month contract. Led user experience design for applications for GE. Led user experience design for Otsuka Digtal Health Platform for mobile and responsive design applications. ### User Experience Designer (contractor) @ ClearStreet Inc Jan 2013 – Jan 2013 | Oakland, CA Visual design and branding for corporate website, iOS application and web application. Created Clearstreet logo. Usability analysis of iPhone application and user experience designed. Worked directly with CEO to redesign the application. ### Principal User Experience Designer @ Boom Financial, Inc. Jan 2012 – Jan 2013 | Palo Alto, CA Lead the user experience design of mobile and web money remittance and mobile payment system targeting underbanked/unbanked Hispanic and Caribbean immigrants. Worked with key stakeholders in engineering and product management to define the product requirements and product design. Designed mobile app for Android and USSD. Designed web application user experience. This included project management, product management, concept designs, wireframes, visual design, prototyping and user research. ### Principal User Experience Designer @ Myriad Group AG Jan 2007 – Jan 2010 | San Mateo, CA Lead user experience and visual design for next generation Openwave Mobile Browser, v8 and V9. Lead user experience design for Myriad social mobile products, which included a concept for a Social Phone, leading the design on the Social Inbox and Address Book, and designing a social networking application Enlazados for Movistar/Telefonica used in South/Central America. Managed the user experience team while the manager was on maternity leave. Was formerly Openwave / Purple Labs Duties included product requirements gathering, design concepting & ideation, project management, writing UI specifications and designing wireframes, conducting user research and usability testing. ### Senior User Experience Designer @ AirPlay Network Jan 2006 – Jan 2007 | San Francisco Bay Area Designed the user experience for AirPlay Network mobile J2ME games that interacted with live TV events. Designed the user experience and game play for Airplay NBA Live game. Designed the user experience for Airplay NFL Live. Designed the user experience for the Airplay Network website. Duties included product requirements gathering, design concepting & ideation, project management, writing UI specifications and designing wireframes, and conducting user research and usability testing Worked and collaborated closely with Marketing, Business Development, Engineering, Design and Product. ### UX Design Manager @ Motricity Jan 2005 – Jan 2006 | Raleigh-Durham, North Carolina Area Motricity was a mobile platform company that powered mobile carrier portals and content storefronts. Designed custom mobile WAP portals and storefronts for Verizon, Alltel and AT&T. Designed features for the Motricity Mobile Portal Platform and Mobile Content Storefront Platform. Recruited and managed a ux team of 4 designers and 1 art director. Facilitated design collaboration and project management with product management and engineering. ### Senior User Experience Design Engineer @ Actuate Corporation Jan 2003 – Jan 2005 | South San Francisco, CA Designed the user experience for a business intelligence and reporting platform by following a user centered design process. I designed the user experience for the BIRT Report Designer and the Information Object Designer, working with a a product team and engineering team in South San Francisco and Shenzen, China. The developer tools were built on the Eclipse SDK in Java. There were open source and commercial versions. ### User Experience Designer @ Excite@Home Jan 1999 – Jan 2002 ### User Experience Design Intern @ PeopleSoft, Inc. Jan 1998 – Jan 1999 | Pleasanton, CA ## Education ### MS in Human Computer Interaction DePaul University ### Bachelor of Arts - BA in Fine/Studio Arts, General DePaul University ### Art Rockford University ## Contact & Social - LinkedIn: https://linkedin.com/in/gizmomonster - Portfolio: http://wendyboucher.design --- Source: https://flows.cv/wendywbboucher JSON Resume: https://flows.cv/wendywbboucher/resume.json Last updated: 2026-04-13