# Wenhsin L. > Product Designer Location: San Francisco Bay Area, United States Profile: https://flows.cv/wenhsin Winnie is a product designer who aims to create designs that are delightful and work effortlessly in daily life.8 years of experience building world-class consumer-facing products, including apps, IT platforms, and interactive experiences. She is... An enthusiastic creator who loves design, art, and technology. A problem-solver who dives deep and brings in system thinking. ## Work Experience ### Senior Product Designer @ ServiceNow Jan 2022 – Present Currently working on ServiceNow customer success platform - Impact. Lead Platform health user experience. Successully delivered customers' highly-demanding features - health assessment, and proactive code check, enabling customers and ServiceNow customer support squads maintaining a healthy platform. Win as a team - YoY Impact CSAT on digital experience went from 56% to 62%. The current digital experience is at 69%! Overall experience is 62%! ### Product Designer @ Weee! Jan 2021 – Jan 2022 Growth designer leads design in new user acquisition, monetization, and optimization pillars. Streamlined end-to-end user experience from landing to checkout and post-purchase incentive features. Such as referral and membership optimization and revamping the reward points system. Revamped affiliate feature - Weeebates result in a 5% lift in conversion. Data-driven design, designed and validated ideas through A/B testing. Successfully launched features that have a great impact on business. ### Product Designer @ Tang Capital Management Jan 2017 – Jan 2020 | Greater San Diego Area Design feasible and creative design solutions for a wide range of web and mobile products. Launched products, including productivity, educational apps, internal record systems, and clinical trial websites. Pitch Piano（iOS piano learning App）https://www.pitchpiano.com/ Executed end-to-end design strategy for the product. Process includes UX research, design & prototype, usability testing for product features. Articulated complex visions through simple, elegant designs. Engaged with customers and learned quickly through iterative prototyping. Created marketing materials. (logo, video, ads, app store screenshots) Blink（Productivity chatbot with over 1M+ users）https://www.blinkthebee.com/ Lead CUI design and reshaped the product by integrated AI solution into the chat flow, resulting in improved product retention rate to 19%. Understand and integrated users' needs, motivations into product design, new solutions result in converting 22.9% of new users into engaged users. Other experimental projects Worked closely with the product owner, provide feasible and creative solutions to help to execute MVP. ### UI Artist @ Schell Games Jan 2017 – Jan 2017 | Greater Pittsburgh Area Worked on conceptual development in UI/UX, created the wireframe, end-to-end user flow, and hi-fi mockups, UI production, and implementation. Familiar with agile, scrum production methods. Designed an AR immersive experience inside a themed park. Responsible for UI and UX concept ideation, including user flows, wireframe, and HUD high fidelity mockups. Spearheaded for creating a health tracking mobile game UI. The app launched in April 2018. Survey data showed that over 60% of users think the UI helped engage with content and increased retention rate. Executed from ideation, design to implementation, worked closely with game designer and engineer. ### Teaching Assistant ( Building Virtual World) @ Carnegie Mellon Entertainment Technology Center Jan 2016 – Jan 2016 | Pittsburgh, Pennsylvania, United States Art TA for Building Virtual World. Taught fundamental Maya for Unity. ### Experience Designer @ Carnegie Mellon University, Entertainment Technology Center Jan 2016 – Jan 2016 Designed and built Welcome Wall at Entertainment Technology Center, including the mural and two interactive kiosks. Handled regarding design details, budget, construction timeline related stakeholders. Ensured product usability by conducting bi-weekly user testing and technical stress testing. Tools including Adobe Illustrator, Photoshop, XD, SketchUp, Unity3D, HTML/CSS. ### Frontend Developer/ UI Designer @ National Sun Yat-Sen University Jan 2013 – Jan 2015 Working with the administration office in NSYSU. Created newsletters by Photoshops and HTML/CSS. Designed and built a website with the National Sun Yat-sen University ICTP program. ## Education ### Master of Entertainment Technology in Entertainment Technology Center Carnegie Mellon University Jan 2015 – Jan 2017 ### Bachelor’s Degree in management information system National Sun Yat-Sen University Jan 2011 – Jan 2015 ## Contact & Social - LinkedIn: https://linkedin.com/in/wenhsinl - Portfolio: https://Wenhsinl.com --- Source: https://flows.cv/wenhsin JSON Resume: https://flows.cv/wenhsin/resume.json Last updated: 2026-03-25