IT Manager 2022

Lead IT Engineer 2021

Lead hands-on IT operations for Forethought across endpoint management, identity, SaaS administration, and employee support in a high-growth environment. Act as Google Workspace Super Admin, Slack workspace owner, and Okta administrator, including Okta Device Trust, while managing onboarding/offboarding, access controls, Jira workflows/automation, and core IT systems. Focus on solving issues quickly, improving processes, and building scalable internal operations that support both security and employee productivity.

Site Reliability Engineer May 2020

Network Engineer II Jan - May 2020

Drove numerous initiatives to transform the development processes, practices and methodology, as well as conducting due diligence process for technology assessment and integration efforts across geographically dispersed teams.

Lead IT Engineer 2017-2020

IT Engineer 2016-2017

Provide architectural oversight across various infrastructural platforms, while building/maintaining/administering the Mobile Device Management platforms, Project Management platform (On-Prem and Cloud-based), Content Management platform, Cloud platforms, Productivity platforms, ITSM platforms, Communications platforms, and SCCM platforms.

Lead integration and coordination across three distinct teams to support knowledge sharing, build efficiencies and ensure effective communication and collaboration.

IT Support Engineer 2014-2016

IT Support Engineer Intern 2014

Provided day-to-day support and troubleshooting of Mac/PC, mobile devices and office printers. Provided audio and video support at company All-Hands and maintenance of all company conference rooms. Administrated and supported internal uses with various SaaS applications such as GoToMeeting, DocuSign, Adobe, Office365, and RingCentral. Oversaw ticket response and resolution SLA, and prepared daily SLA reports to IT senior management. Managed the procurement and distribution of all Okta IT assets.