# Wen (Wayne) Y. > IT Manager | Photographer | Lead IT Engineer | Technical Support Specialist | Site Reliability Engineer II Location: Danville, California, United States Profile: https://flows.cv/wenwayney With over 12+ years in technology, I have breadth in a variety of software applications, platforms, frameworks, architectures and systems. I am a creative problem solver and the go-to guy for almost anything IT-related. I derive a great sense of satisfaction when I can help someone solve an issue and he or she can carry on their day and my support is utilized to benefit the individual and my company. I am a people person, a great listener, a good researcher, and a doer. My success has come through a combination of being innovative and practical. My flexibility and resourcefulness have been recognized by my leaders who value my positive outlook and approach. My colleagues would tell you they appreciate the positive energy and collaboration that I bring to the team that allows us all to focus on getting the job done well. I define success as when the problems are solved, goals are met, money is saved, and most importantly people are happy and productive in their work. ## Work Experience ### Engineer @ Forethought Jan 2021 – Present IT Manager 2022 Lead IT Engineer 2021 Lead hands-on IT operations for Forethought across endpoint management, identity, SaaS administration, and employee support in a high-growth environment. Act as Google Workspace Super Admin, Slack workspace owner, and Okta administrator, including Okta Device Trust, while managing onboarding/offboarding, access controls, Jira workflows/automation, and core IT systems. Focus on solving issues quickly, improving processes, and building scalable internal operations that support both security and employee productivity. ### Engineer @ F5 Jan 2020 – Jan 2021 Site Reliability Engineer May 2020 Network Engineer II Jan - May 2020 Drove numerous initiatives to transform the development processes, practices and methodology, as well as conducting due diligence process for technology assessment and integration efforts across geographically dispersed teams. ### Engineer @ Shape Security Jan 2016 – Jan 2020 Lead IT Engineer 2017-2020 IT Engineer 2016-2017 Provide architectural oversight across various infrastructural platforms, while building/maintaining/administering the Mobile Device Management platforms, Project Management platform (On-Prem and Cloud-based), Content Management platform, Cloud platforms, Productivity platforms, ITSM platforms, Communications platforms, and SCCM platforms. Lead integration and coordination across three distinct teams to support knowledge sharing, build efficiencies and ensure effective communication and collaboration. ### Engineer @ Okta, Inc. Jan 2014 – Jan 2016 IT Support Engineer 2014-2016 IT Support Engineer Intern 2014 Provided day-to-day support and troubleshooting of Mac/PC, mobile devices and office printers. Provided audio and video support at company All-Hands and maintenance of all company conference rooms. Administrated and supported internal uses with various SaaS applications such as GoToMeeting, DocuSign, Adobe, Office365, and RingCentral. Oversaw ticket response and resolution SLA, and prepared daily SLA reports to IT senior management. Managed the procurement and distribution of all Okta IT assets. ### COUNTER INTELLIGENCE AGENT @ Best Buy Jan 2011 – Jan 2013 ### Tech Sales Associate @ Office Depot Jan 2006 – Jan 2011 ### Technical Support Specialist @ C & A Scientific Jan 2005 – Jan 2010 Supported business applications and troubleshoot Windows XP/7, MS Office Suite, Antivirus Software and other system software tools. Installed and configured personal computers, peripherals and software. Built and setup computers on the network, resolved network issues and printer issues ## Education ### Industrial Technology San Jose State University ## Contact & Social - LinkedIn: https://linkedin.com/in/wen-wayne-yu --- Source: https://flows.cv/wenwayney JSON Resume: https://flows.cv/wenwayney/resume.json Last updated: 2026-04-10