Designing user experience for indoor maps and various map-based products by way of research, journey mapping, ideation, wireframing, prototyping, visual design, and testing. Primary projects I've worked on:
•Redesigned Audit Tool, a mobile tool for product location collection and audit which successfully increase labor efficiency by over 75%.
•Designed Dynamic Maps, an interactive map that could be easily implemented by customers in their own iOS/AOS apps, webs, and kiosks.
•Helping optimize internal map creation and update process with user research methods and by improving the map editing tool.
•Designed a travel app called Flyer featuring airport maps and indoor navigation to make traveler's Day of Travel more frictionless.
•Developing an indoor map style guide and establishing map design standards
•Envisioned and designed the conversational product and service location lookup experience for the in-store retail chatbot on FB Messenger and SMS.
