From May 2017 to June 2019 I had a role as a VoiP Architect and Deployment Manager working on a project to deploy a Metaswitch Unified Communications solution in six different African countries. During the project I also made use of my voice background to take part in acceptance testing and general voice operations. The role involved:
• Extensive training on the Metaswitch IMS solution
• Creation of detailed project implementation plans. Co-ordinating and planning hardware installation and commissioning
• Travelling to Africa to assist with installation and commissioning of equipment
• Working closely with other internal teams such as Product, Engineering, IT, Procurement, Operations, Marketing, Sales, Service Delivery and local in-country staff. Reporting regularly to immediate superiors and project stakeholders. Working with vendor project managers and support staff
• Working on migration plans for the replacement of existing voice networks
• Leading weekly status meetings, ad-hoc meetings and vendor meetings as necessary
• Managing project issue identification, tracking and resolution or escalation as required
• Acceptance testing and troubleshooting of platforms after commissioning
• Creation of project, product and technical documentation
• Assisting with the creation of test plans
• Ensuring that network changes were properly planned and implemented