Built out the frontend for an online document signing feature

Assisted customers with importing and exporting data from out databases

Optimized and containerized many applications to allow for quick and easy deployment of them at a lower cost.

Helped our company hold onto some of our most important contracts by working directly with those customers to develop custom applications to serve their needs.

Provided tier 3 customer support over the phone and by email to over 300 customers and contractors each week.

Provided internal support through Slack to tier 1 and tier 2 agents.

Consistently achieved QA scores of 94% or above for efficiency and quality of service.

Formulated extensive error handling, allowing the system to run with nearly 100% uptime on over 20 accounts.

Helped build Big Baller Brand’s Instagram presence from only 416 followers to over 100,000.

Worked with a team of 4 people to plan events and develop branding materials.