# Willa Zhang

> Product Designer | Service Design

Location: Mountain View, California, United States
Profile: https://flows.cv/willa

I'm a Product Designer with a service design background, focused on creating clear, usable experiences across products and services. I approach design by understanding end-to-end user journeys and service flows, and translating insights into thoughtful design solutions and day-to-day execution.

## Work Experience
### Product Designer｜Service Designer @ Unknown
Jan 2020 – Present

### Service Designer & UX @ Wunderman Thompson
Jan 2022 – Jan 2023 | London, England, United Kingdom

### Experience Design Consultant @ IBM iX
Jan 2018 – Jan 2020 | Beijing City, China

### UX/UI Intern @ 马蜂窝旅游网
Jan 2014 – Jan 2014 | Beijing City, China
3 months design internship in design and development team to improve UX, Icon Design, Web Banner Design, etc.

### Curatorial Assistant @ Today Art Museum
Jan 2012 – Jan 2012 | Beijing City, China
Worked on online promotion, corporate sponsorship and exhibition production in the Museum


## Education
### Master's degree in service design
Royal College of Art

### Innovation in Entrepreneurship & Design (EMBA Module)
Imperial Business School

### Bachelor's degree in Design and Visual Communications /  Art Direction & Production for Broadcast and Television
Communication University of China

### Exchange in Game and Interactive Media Design
UCLA


## Contact & Social
- LinkedIn: https://linkedin.com/in/willa-zhang-98a08781

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Source: https://flows.cv/willa
JSON Resume: https://flows.cv/willa/resume.json
Last updated: 2026-04-13