# William Brown > Lead Product Designer | Crafting Intuitive SaaS & AI Experiences Location: San Rafael, California, United States Profile: https://flows.cv/williambrown1 Compassion, an intense love of design and pure drive are what fuel my unstoppable mission to create beautiful and efficient user experiences. I design with intention and all of my heart. My strong critical design thinking and passion for helping people improve their everyday lives has taken me from a career in marketing and visual design to the more human-centric field of user experience. Let me put my dynamic passion and rhythm to work for your team. www.williammarkbrown.com ## Work Experience ### Senior Product Designer II @ Close Jan 2025 – Present | United States Close is a sales platform built to help small businesses grow faster. We combine the power of a CRM with built-in communication, automation, coaching, and reporting tools to help teams quickly manage, work, and win more deals in less time. Every deal, dollar, and day counts for small businesses, so our platform prioritizes speed and ease of use above all else. ### Lead Product Designer @ Culture Amp Jan 2024 – Jan 2025 | San Francisco Bay Area Culture Amp is the leading Employee Experience platform that helps over 6000 companies across the globe take action to improve employee engagement, retention, and performance. I lead product design for the homepage, navigation and Employee Profile team. Our focus is on creating game-changing products that help to unify the Culture Amp platform in an impactful way for our users. ### Senior Product Designer @ Culture Amp Jan 2023 – Jan 2024 | San Francisco Bay Area ### Product Designer III @ Academia.edu Jan 2021 – Jan 2022 | San Francisco Bay Area Academia.edu is a social networking website for academics, it's the easiest way to share papers with millions of people across the world. See where your work has been mentioned by others in your field, publish academic papers, watch video content uploaded by experts, and more. I lead product design for two of the organization's core product teams as well as the growth & innovation team. Work Highlights: - Lead a team of 2 designers and an outside marketing agency on multiple projects for the company's growth and innovation team. - Designed a net-new website navigation that resulted in a 26% cash flow increase and 2100 new upgrades across desktop and mobile per month. - Stood up a net new product and microsite experience from 0 to 1 within the competitive academic publishing sector. - Designed a 0 to 1 net-new product experience for leaderboards and academic paper ranking. - Organized multiple complex usability studies and A/B tests across various company initiatives. - Designed a complex bulk/batch academic paper claiming experience that increased papers claimed by new users by 60%. - Spearheaded the creation of design to development handoff guidelines and a thorough design QA process. - Designed a web extension allowing users to highlight text anywhere on the web and get suggested related papers housed on academia.edu. ### User Experience Designer @ Hero Digital, LLC Jan 2018 – Jan 2021 | San Francisco Bay Area Designing user experiences for a wide range of clients including fortune 500 organizations across industries such as social media, healthcare, energy, banking, construction, technology, cosmetics, and food & beverage. ### Product Designer @ brightwheel Jan 2018 – Jan 2018 | San Francisco Bay Area Brightwheel is the most powerful & easy-to-use software in early education. The application gives teachers a platform for logging activities, communicating with parents, and managing their classrooms and assists preschools and daycare programs to more effectively manage their business while saving time. I worked as part of a team of 3 User Experience Designers through General Assembly to successfully redesign the teacher-side home screen streamlining the way teachers see the status of their room and children. Final Deliverables: -- - Competitive & Comparative Analysis & Report - User Interviews & Report - Personas - Scenarios - User Flows - Sketches - Wireframes - Interactive Prototypes - Usability Tests & Report - 4 Branded Presentation Decks ### Product Designer @ Panoply Jan 2018 – Jan 2018 | San Francisco Bay Area Panoply is a smart cloud data warehouse that automates the collection, modeling, and scaling of any data helping to transform it in to insights in minutes. As a contracted Product Designer at Panoply I worked collaboratively with the Sr. Visual Designer on UX and UI projects for the Product team. Duties Include: -- - Brainstorming and whiteboarding idea sessions. - Comparative, holistic and heuristic analysis. - Low fidelity sketches on paper and whiteboard. - Mid-high fidelity mock-ups using the Sketch App. - Interactive InVision clickable prototypes for customer testing. - Customer usability testing using clickable prototypes. - Usability test reporting of insights presented to the Sr. Visual Designer. ### Product Designer @ One Less Thing LLC Jan 2018 – Jan 2018 | San Francisco Bay Area One Less Thing connects people and businesses with college students and recent graduates who are looking to use their skills to provide affordable freelance help for all of your needs! As the contracted Product Designer for One Less Thing, LLC I was responsible for finalizing the design and content for the redesign of the website as well as optimizing and finalizing the designs for the mobile application page layouts. Duties Include: -- - High Fidelity Mockups - Clickable Interactive Prototyping - Usability Testing - A/B Testing - Brand Identity Audit - Content Strategy Audit - Holistic Review - Copywriting - Logo Design ### Creative Marketing Consultant and Graphic/Web Designer @ Self Employed Jan 2015 – Jan 2018 | San Rafael Operated as an independant marketing consultant and graphic designer for private clients and small businesses. Responsible for the creation of print and digital media assets and marketing campaigns. Performed SEO, design and usability audits. Wrote creative copy, managed web redesign initiatives and consulted on various design initiatives. Completed CSS and HTML certification through a local community college program. Constantly working on improving my creative, technical, and business skills. ### Content and Marketing Coordinator @ Marin Web Design Jan 2013 – Jan 2014 Participated in all phases of internet marketing advising, providing guidance in creation of web marketing strategies using best practices for the internet; building of websites for businesses with ten or more employees; website planning and structuring; user interface design and user experience planning; photo and media sourcing. Social media set up and operations on broad range of social media platforms. Performed search engine optimization audits for clients and competitors. Planned, executed and managed multiple successful Google Adwords campaigns for small to medium sized local businesses as well as multiple in-house marketing campaigns. Managed multiple online design projects involving designers from around the globe. Facilitated the execution of a design from conception to creation while operating within the client’s brand guidelines. ### Design Project Coordinator @ Kreativz, Inc. Jan 2012 – Jan 2013 Project coordination with contractors both nationwide and internationally in the areas of brand strategy and development, idealization, creative direction, design, web, mobile, print and emerging media. Assisted with concept design, graphic design, website design and wire-framing. Represented the organization in meetings and brainstorming sessions. Coordination of projects with clients and in management of day-to-day operations. Conceptualized and prepared physical and digital presentation stacks while operating within the client’s existing brand guidelines. Performed some basic administrative and personal assistant duties. ### Sales Support Specialist @ Automated Media Processing Solutions, Inc. dba Equilibrium Jan 2010 – Jan 2011 Managed the selling of a physical software title. In charge of license key requests and internal/external per-sales technical support for said title. Designed comprehensive and unique banner ads for the company's website. Interfaced with prospects, current customers, partners, re-sellers and leads, with the goal of generating new sales and improving current workflows. Networked with partners overseas in Australia, Japan and Switzerland to maintain organization within the Sales Department. Managed the internal technical support for the Sales CRM system (NetSuite). Performed basic administration and help desk tasks. ### Content Coordinator @ Crackle Jan 2008 – Jan 2009 | Marin County, California Scouted creative outlets to discover and contact new content providers. Helped to manage an environment where talented content creators could share their creativity with the world. Successfully organized outreach databases on a daily basis to provide updated information to our outreach specialists. ## Education ### User Experience Design Immersive General Assembly ### HTML & CSS 1 Credentials in Web Page, Digital/Multimedia and Information Resources Design Santa Rosa Junior College ### High School Metropolitan Arts and Technology High School ## Contact & Social - LinkedIn: https://linkedin.com/in/williammarkbrown - Portfolio: http://www.williammarkbrown.com --- Source: https://flows.cv/williambrown1 JSON Resume: https://flows.cv/williambrown1/resume.json Last updated: 2026-04-13