I work with a team of technicians servicing the campus' staff, faculty, and students' computers. My job involves critical thinking and face to face interaction with customers, and requires knowledge about hardware, software, and networking to fully service the customers.

I have received many positive reviews from the customers I have helped. These are a few from our surveys:

Bradley L. - "Will McCall was very polite and I was impressed he wouldn't leave until the problem was solved."

Kathy M. - "I was able to get an appointment to replace my monitor right away and Will McCall

was very personable and swap out my monitor very quickly! A positive experience all around."

Sanjay V. R. - "Will was very helpful in solving my issue. Also, towards the end he suggested me

ways to make sure the problem I had doesn't occur again. I haven't met someone who was that helpful and I appreciate his help today."