Summer internship, completed during school break.

Automated configuration of AWS-hosted developer environments using Docker, Ansible, and Bash, centralizing dependency management while reducing average setup time from 8 hours to 45 minutes.

Integrated Kiuwan code security tool with GitHub and Jira via Python, enabling automated scans and immediate vulnerability alerts across dozens of production repos and thousands of dependencies.

Managed bug reporting for the core CMS product, including issue identification, documentation, and triage. Worked closely with Engineering, Product, and Customer Operations teams to ensure org-wide visibility of platform issues and advocate for timely resolution. Directed real-time operational communications during critical incidents.

Led projects within an Agile/SCRUM framework, with a focus on internal workflows and customer-facing policies. Worked across departments to overhaul inefficient procedures, build precise and usable documentation, and automate repetitive tasks via scripting and API integrations.

Resolved complex customer issues in a high-volume, metrics-driven environment. Maintained 98%+ scores for accuracy and user satisfaction, while exceeding productivity expectations by over 40%.

Provided training to other Advisors on troubleshooting and communication strategies, in both 1:1 shadowing sessions and self-designed group lectures. Completed an internal residency with the Learning & Development team, creating new Advisor onboarding materials and helping to reduce ramp-up time by 8 weeks.