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• Provided interview prep services including resume and portfolio review, mock interviews, and presentation deck walkthroughs for aspiring product designers.

• Offered career development guidance tailored to the United States market to help individuals navigate the industry successfully.

• Designed a remote diagnostic feature, collaborating with stakeholders to align with business goals and technical constraints. Achieving a 100% direct customer satisfaction rate via usability tests and significant improvements in troubleshooting efficiency.

• Orchestrated the UI/UX design for the new insight analytic dashboard feature, focusing on accurately presenting complex data visually compellingly. As a result, this led to a 25% increase in user engagement and improvement in data interpretation and decision-making.

• Co-led the design system upgrade, envisioning and implementing future-ready design documentation. Facilitated weekly demo sessions to enhance team collaboration and design consistency.

• Innovative Design Leadership: Spearheaded the development and implementation of design solutions, enhancing user experience and functionality of VMware Tanzu, a leading application platform.

• Strategic Collaboration & Alignment: Worked with engineering, research, and product teams, shaping the roadmap and strategy, aligning with organizational goals, and driving cross-functional initiatives.

• User-Centered Design Excellence: Led design reviews and workshops, utilizing feedback and testing to optimize usability and performance, reflecting dedication to continuous improvement.

• Organizational Impact & Efficiency: Collaborated with design lead to implement design on the One Tanzu library, standardizing practices and boosting efficiency, impacting designers across the organization.

• Built MVP Product: Developed an internal tool that potentially doubled bug processing speed for 1000+ engineers through improved data visualization UI and optimized user flow.

• Created Inclusive Component Library: Accelerated front-end implementation by adapting the material design system and modifying it for enterprise-level product needs.

• Partnered with Engineers: Worked closely with engineers at the outset of feature development to handle error states and other edge cases, ensuring smooth implementation and robust solutions.

• Communicated User Experience: Effectively conveyed the user experience at various stages of the design process using wireframes, flow diagrams, mockups, and high-fidelity prototypes.

• Agile UI Solutions Delivery: Delivered high-quality work on tight schedules in a dynamic, agile product environment, identifying problems, proposing solutions, and executing user interface solutions on the Xfinity app.

• Design System Utilization & Uniformity: Leveraged existing design systems and patterns to create a uniform experience, writing intuitive style guides and design specifications with a focus on engineering front-end implementation.

• Strategic Partnership & Leadership: Collaborated with cross-discipline partners and stakeholders to shape and drive design strategies, fostering innovative solutions and alignment with company goals.

• Privacy Protection Design: Created a feature to reduce privacy concerns, impacting major clients like P&G, Alibaba, and TikTok through revised user flow and interface.

• UI Component Library Enhancement: Improved prototype efficiency and processing speed for Tezign's platform using variant and auto-layout.

• Usability Validation & Training: Validated web application usability through cognitive walkthroughs, documented insights, trained co-workers, and pitched solutions via hi-fidelity mockups.

Responsive Web Design & A/B Testing Support: Built mockups to assist engineers in A/B tests and HTML & CSS implementation via AEM, optimizing the workflow to standardize digital assets.

SEO Strategy & Data Visualization: Assisted in data-driven SEO strategy, delivering a visualization report with high-frequency keywords, reducing image size, and cutting website loading time by an average of 1 second.

Global User Experience Analysis & Implementation: Conducted user interviews across countries to analyze visual elements and UX writing, launching a final design on all local sites to aid 10K users.

• Community Operation: To improve the company's social media visibility and maintain customer relationships, create small programs and invitations to various events through H5 to increase the readership of the public website and increase the number of subscribers by 100% during the employment period.

• Product promotion: To promote new products every quarter, update the corresponding website prototype and UI components online, and create offline event materials (posters, banners, easy-to-use banners, brochures, etc.) using PS, AI, and InDesign to achieve product promotion goals.