Directing enterprise-wide merchandising and signage strategies for a portfolio of 2,100+ retail locations, I serve as a strategic lead for global workplace implementation. I specialize in bridging high-level corporate objectives with field execution by governing multi-million dollar budgets, architecting streamlined project workflows, and leading cross-functional teams through complex, high-visibility rollouts. My focus is on driving operational excellence through standardized governance and data-driven stakeholder communication.

• Portfolio Governance: Directing enterprise-wide signage and merchandising strategies for a portfolio of 2,100+ stores to ensure brand consistency and operational excellence at scale.

• Strategic Project Leadership: Spearheading high-visibility, cross-functional programs from conceptualization to global rollout, managing complex timelines and interdepartmental dependencies.

• Stakeholder & Vendor Management: Managing key vendor partnerships and field collaborations to ensure high-quality installation execution and strict adherence to project specifications.

• Financial Oversight: Analyzing and governing multi-million dollar department budgets, ensuring financial accuracy, mitigating discrepancies, and providing strategic reporting to the Finance Team.

• Process Architecture: Designing and implementing streamlined communication frameworks, including comprehensive Merchandising Manuals and Installation Guides, to standardize in-store program deployment.

• Systems Management: Overseeing the strategic roadmap for the electronic sign ordering system, including inventory replenishment strategy and enterprise-wide system training.

As a Program Manager, I orchestrated enterprise-wide store planning and design strategies, leveraging data-driven insights to transform physical retail environments into high-performing assets. I specialized in aligning complex multi-departmental objectives—spanning Construction, Design, and Architecture—to resolve technical bottlenecks and ensure 100% adherence to prototype standards. By governing large-scale remodel portfolios and standardizing vendor compliance, I drove significant improvements in operational efficiency and customer engagement.

• Portfolio Revenue Optimization: Orchestrated a comprehensive remodel program for a 45-store portfolio, directly contributing to increased customer foot traffic and higher per-transaction revenue.

• Cross-Functional Strategic Alignment: Acted as the primary strategic liaison between Construction, Design, and Architecture teams to identify and mitigate technical risks, ensuring seamless project lifecycles.

• Space Productivity Strategy: Collaborated with Senior Leadership to amplify sales per square foot by designing and implementing data-driven merchandising directives and space utilization strategies.

• Portfolio Lifecycle Management: Directed the end-to-end execution of exit strategies for discontinued offerings and closed rollouts, governing the efficient relocation or removal of equipment.

• Innovation & Infrastructure Design: Spearheaded internal workspace optimization and the creation of a dedicated "Innovation Lab" for pre-launch prototype testing and layout validation.

• Strategic Partnerships & Governance: Built and governed robust external vendor relationships across Architecture and Engineering firms, ensuring strict adherence to Master Service Agreements and contractual obligations.

Promoted to Project Manager to lead a high-performing team of seven direct reports, I served as a strategic lead for the Custom Design Studio. I specialized in orchestrating complex project lifecycles, from multi-million dollar budget oversight to cross-functional governance involving manufacturing, product technology, and executive sales leadership. By architecting new project management and onboarding frameworks, I delivered measurable improvements in organizational morale, speed-to-market, and bottom-line profitability.

• Strategic Profit & Growth Optimization: Engineered a review process that drove a 20% YoY increase in profitability and compressed deliverable cycles from weeks to three days.

• Operational Scaling & Talent Development: Accelerated organizational readiness by slashing onboarding time by 66% through standardized training manuals and work procedures.

• PMO Infrastructure Deployment: Spearheaded the rollout of a centralized management system, standardizing tracking and significantly reducing studio lead times.

• Enterprise Governance & Alignment: Appointed to the internal Improvement Committee to architect cross-departmental processes, ensuring operational synergy across the organization.

• High-Stakes Stakeholder Management: Served as the primary liaison for executive clients and sales representatives, governing pre-proposal reviews and mitigating risks to ensure transparency.

• Strategic CRM Leadership: Directed the utilization of Salesforce to establish rigorous timelines and provide data-driven guidelines for the design management team.

I facilitated meetings between clients, sales managers, and designers for projects from initial information gathering to final production. Cultivated relationships with team and Regional Sales Managers.

Highlights of accomplishments in this role include:

• Collaborated on training and development sessions for junior designers within the design studio.

• Designed accurate samples in cooperation with the production team to attain desired results.