→ Led end-to-end design for high-trust user flows across mobile and desktop, including authentication challenges, digital identity verification, and front-door experiences. Known for partnering closely with content, accessibility, and engineering to deliver clear, compliant, low-friction experiences at scale.

→ Led the design of a browser-based joint deposit account opening experience, enhancing user engagement and efficiency with digital identity validation

→ Brought browser-only legacy Card Management functionalities to native app, created and revised designs through all manner of changes in circumstances from concept to launch

→ Spearheaded the mobile banking app redesign, focusing on Accounts & Transactions, resulting in improved usability - 4.9/5 over 10MM ratings in iOS App Store

→ Collaborated with senior stakeholders to drive strategic initiatives, fostering a culture of innovation and teamwork.

→ Bridging vertically between product journey and scrum, as well as laterally between work streams and product segments.

→ Lead designer for home lending services and products across platforms (responsive web, mobile native), focusing on Borrow, including home loan payments and financing options.

Financial Services, Strategic Initiative

Taking time off to recharge and care for personal physical and mental health.

→ Lead Product Designer for financial services and products that connect customers’ physical in-store and digital shopping experiences, including Walmart Pay (mobile payment service) and CapitalOne® Walmart Rewards™ Credit Card serving 230m+ consumers weekly.

→ Partnered with product managers to understand, identify, translating complex business requirements and use cases into digestible design deliverables.

→ Collaborated with a geographically spread design and research team to create and maintain scalable, consistent, and accessible designs within established design guidelines and language.

→ Presented design concepts and iterations to product, design, business, and marketing stakeholders for review and feedback

→ Worked in agile/scrum fashion with engineering teams and provided pre and post-launch VQA (visual quality control) support across platforms (iOS, Android, responsive web).

→ Supported leadership with design team building, including onboarding new team members and mentoring junior designers