# Xiaomin Jiang

> Product/UX designs making secure, compliant experiences feel clear, intuitive, and human

Location: San Francisco Bay Area, United States
Profile: https://flows.cv/xiaominjiang

Xiǎo 晓 - dawn, know; Mǐn 敏 - keen, sharp, agile.

I like hats. One of my all-time favorites is the user experience designer. Complexity and ambiguity excite me. I enjoy sifting through the chaos and tidying things up. I find joy in seeing possibilities within constraints, and I take pride in turning challenges into opportunities.

Another hat I fancy is the Argentine Tango dancer. I dance to meet strangers, connect with friends, and teach and perform with my husband. Just like in crafting design, I love having interactive conversations with people with and without words.

## Work Experience
### Principal Product Designer @ Wells Fargo
Jan 2021 – Present | San Francisco Bay Area
→ Led end-to-end design for high-trust user flows across mobile and desktop, including authentication challenges, digital identity verification, and front-door experiences. Known for partnering closely with content, accessibility, and engineering to deliver clear, compliant, low-friction experiences at scale.

→ Led the design of a browser-based joint deposit account opening experience, enhancing user engagement and efficiency with digital identity validation

→ Brought browser-only legacy Card Management functionalities to native app, created and revised designs through all manner of changes in circumstances from concept to launch

→ Spearheaded the mobile banking app redesign, focusing on Accounts & Transactions, resulting in improved usability - 4.9/5 over 10MM ratings in iOS App Store

→ Collaborated with senior stakeholders to drive strategic initiatives, fostering a culture of innovation and teamwork.

→ Bridging vertically between product journey and scrum, as well as laterally between work streams and product segments.

### Product Designer @ Wells Fargo
Jan 2020 – Jan 2021 | San Francisco Bay Area
→ Lead designer for home lending services and products across platforms (responsive web, mobile native), focusing on Borrow, including home loan payments and financing options.

### Senior Product Designer @ Walmart eCommerce
Jan 2020 – Jan 2020 | San Francisco Bay Area
Financial Services, Strategic Initiative

### On Leave @ On Leave
Jan 2020 – Jan 2020
Taking time off to recharge and care for personal physical and mental health.

### Senior Product Designer @ Walmart eCommerce
Jan 2019 – Jan 2020 | San Bruno, California
→ Lead Product Designer for financial services and products that connect customers’ physical in-store and digital shopping experiences, including Walmart Pay (mobile payment service) and CapitalOne® Walmart Rewards™ Credit Card serving 230m+ consumers weekly.
→ Partnered with product managers to understand, identify, translating complex business requirements and use cases into digestible design deliverables.
→ Collaborated with a geographically spread design and research team to create and maintain scalable, consistent, and accessible designs within established design guidelines and language.
→ Presented design concepts and iterations to product, design, business, and marketing stakeholders for review and feedback
→ Worked in agile/scrum fashion with engineering teams and provided pre and post-launch VQA (visual quality control) support across platforms (iOS, Android, responsive web).
→ Supported leadership with design team building, including onboarding new team members and mentoring junior designers

### Product Designer @ Wells Fargo
Jan 2016 – Jan 2018 | San Francisco, California
→ Lead product designer at Innovation Group
→ Responsible for digital financial products and proof-of-concept (POC) utilizing conversational UI (chatbot), machine learning (ML), augmented reality (AR) and Blockchain
→ Collaborated with product managers to design user flow, user journey, low fidelity markups, and high fidelity wireframes
→ Delivered design specs and prototypes for user testing and product/POC implementation
→ Created and refined experience on various platforms including iOS, Android, web, desktop, and POS system

### User Experience Designer @ Cisco
Jan 2014 – Jan 2016 | San Francisco Bay Area
→  Responsible for improving the usability of several existing Cisco Software Licensing applications. 
→  Collaborated with multi-functional teams to rapidly wireframe, prototype, and iterate refinement in OmniGraffle and Balsamiq.
→  Supported the design effort for the Converged Licensing concept to provide consistent user experience across sophisticated licensing technologies and products.

### User Experience Designer @ Juniper Networks
Jan 2011 – Jan 2014
→  Prioritized requirements and user tasks, and led UX design deliverable review and iteration for user testing and development
→  Collaborated extensively with engineers, product managers, and peer designers to innovate reusable components and develop user experience standards, guidelines, and requirements within the product development process
→  Led the redesign of the Junos Space Platform navigation through several re-org and backfill hiring of the design team
→  Offered a new layout and navigation approach that empowered users easily maneuver between sections, scaled across multiple Junos Space applications
→  Proposed and documented a fresh visual styling aligning with corporate branding within technical, resource, and time constraints

### User Interface Designer @ Talent Express, Inc.
Jan 2010 – Jan 2010 | Greater New York City Area
→  Formed relationships of collaboration, cooperation, and communication with the CEO, visual designer, and Creative Director of this next generation web-based job search assistance tool for job seekers and recruiters
→  Produced user interface design specification for the web-based application OneResume, producing wireframes, functional specifications, design mock-ups, and comparative analysis findings

### User Interface Designer @ Latcha+Associates
Jan 2009 – Jan 2010 | Greater Detroit Area
→  Met the needs of a diverse roster of Fortune 500 clients of this full-service design agency, tasked with producing user interface design deliverables
→  Contributed to the streamlining of a wizard-guided tool that allowed Ford dealers to place orders for customized catalogs and brochures, featuring easy-to-understand technical language, embedded image processing in the back end, and “save for future order” features
→  Facilitated the agency’s first remote user testing initiative with automobile dealerships

### User Experience Designer @ Redcats
Jan 2009 – Jan 2009 | Greater New York City Area
→  Leveraged superior technical expertise to partner with the Senior UX Designer of the nation's leading specialty catalog retailer of value-priced apparel, with pro forma net sales of over $1.1 billion for the latest twelve months
→  Re-designed the internal marketing campaign management system, creating wireframes and authoring two chapters of a 200-page UI specification document
→  Provided updates on the design process to colleagues and managers through presentations

### Experience Designer @ Grand River, Inc. is now Perficient, Inc.
Jan 2008 – Jan 2008 | Greater Detroit Area
→  Provided key support to this leading interactive design agency, reviewing client business goals and providing support for the creation of well-defined business requirements
→  Created the overall site structure, user flows, and page-level content priority for a global consulting firm
→  Produced wireframes and defined use cases for a local nonprofit organization's website redesign, revamping a 30-year old physicians' billing and practice management portal

### Experience Designer @ Organic
Jan 2008 – Jan 2008 | Greater Detroit Area
→  Worked with senior designers and engineers to create interactive marketing solutions to drive site traffic for clients
→  Contributed to the redesign of an international fleet site, producing site maps and design templates
→  Created annotated wireframes for an interactive experience to promote Chrysler’s 2009 Aspen Hybrid, differentiating from other Chrysler sites while maintaining consistency with branding standards

### User Experience Research Intern @ Fry Inc.
Jan 2007 – Jan 2008 | Greater Detroit Area
→  Collaborated with student intern on an online shopping cart conceptual design for a fashion e-commerce client
→  Designed task flows, wireframes and UI specifications and within budget and platform limitations
→  Developed usability testing plans to gain insights into consumer behavior and shopping trends

### Usability Specialist Intern @ University of Michigan
Jan 2007 – Jan 2007 | Ann Arbor, Michigan
+  Conducted contextual inquiries with stakeholders of the University Library Delivery Service 
+  Managed project team throughout research, design and prototyping phases; established development milestones
+  Administrated and performed usability testing for new developed prototype
+  Wrote project plan and presented usability enhancement recommendations to stakeholders


## Education
### Master of Science (M.S.) in Information Science
University of Michigan

### Bachelor of Science (B.S.) in Management, General
Shijiazhuang University of Economics


## Contact & Social
- LinkedIn: https://linkedin.com/in/xiaominux
- Portfolio: https://xiaominXdesign.com

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Source: https://flows.cv/xiaominjiang
JSON Resume: https://flows.cv/xiaominjiang/resume.json
Last updated: 2026-04-13