# Xin G. > Staff Software Engineer | 7+ Years Sole Ownership of Enterprise Data-Collection Platform | Distributed Systems · Backend · Platform Engineering Location: San Francisco Bay Area, United States Profile: https://flows.cv/xing1 7+ years as sole technical owner of a Windows data-collection platform for enterprise process discovery, deployed across Fortune 500 environments — from 4th employee at a startup, through a $30M Series B at >$100M valuation, to acquisition by Automation Anywhere. What I care about is end-to-end ownership of production systems: not just writing the code, but owning agent behavior, data contracts, pipeline reliability, deployment operability, and field diagnostics across hundreds of concurrent machines in environments I don't control. My work spans the full lifecycle — from the architecture memo that pushed back on a CEO's deployment plan to the overnight diagnostic utility that unblocked a Fortune 500 customer escalation. Beyond the technical surface, I've shaped hiring bars, mentored engineers, and coordinated across data science, customer success, and sales to keep production systems viable in the field. My approach comes down to three things: building observability instruments that surface what production is actually doing (including gaps that downstream reporting structurally masks), designing for operability from day one so deployments and config changes don't require heroics, and owning the operating model around the systems — escalation paths, diagnostic playbooks, boundary documents — because reliable systems need reliable processes. I'm looking for teams that value depth of ownership over breadth of surface area — senior or staff backend roles in platform engineering and production systems ownership. ## Work Experience ### Staff Engineer (Process Discovery, formerly FortressIQ) @ Automation Anywhere Jan 2022 – Jan 2025 | San Francisco Bay Area Primary technical owner of Neo through the post-acquisition era — sole architectural responsibility for 200–500 concurrent Windows agents across Fortune 500 environments. Led a two-week rescue of a regional U.S. medical-system deployment: decomposed an ambiguous multi-system escalation into concrete environment issues, separated false positives from real blockers, and designed a phased rollout — restoring customer confidence in a multi-million-dollar commitment. Designed the cross-functional support operating model for field diagnostics — escalation SLAs, required-fields templates, and boundary documents that reduced CS response time from ~2 weeks to ~2 days. Shipped per-app runtime controls for the remote control plane, enabling privacy-sensitive capture policies across customer environments without redeployment. ### Senior Software Engineer @ FortressIQ Jan 2020 – Jan 2022 | San Francisco Bay Area Sole platform engineer for Neo as FortressIQ scaled from startup to enterprise product with Fortune 500 customers. Owned the agent, data pipeline, and deployment system end-to-end while also serving as de facto hiring manager and cross-functional technical lead with data science. Built the organization's only instrument to measure hidden data loss across three pipeline stages — where the aggregation layer structurally masked upstream gaps. Designed a reusable SQL diagnostic framework and revealed data-quality gaps invisible in downstream reporting. Resolved a Fortune 500 production escalation by building a custom diagnostic utility overnight, isolating root cause through controlled experiments after eliminating three false hypotheses. Customer IT resolved within a single one-hour session. Initiated and designed Neo's remote-control-plane architecture — replacing static local settings with traceable cloud-controlled configuration, coordinating the agent-backend interface with senior and staff engineers. ### Software Engineer (joined as 4th employee) @ FortressIQ Jan 2018 – Jan 2020 | San Francisco Bay Area First and sole platform engineer at FortressIQ. Built Neo from scratch in 3 weeks, replacing an offshore prototype — every foundational architecture decision the product ran on — through a $30M Series B at >$100M valuation and acquisition by Automation Anywhere — was mine. Self-initiated a full pipeline replacement after 11 months of production operation revealed reliability limitations in the third-party forwarding layer. Designed and built a native C# forwarding client with retry policies, UUID-based worker identity, and concurrent queue with backpressure — the largest changeset in the repository's history. Defined the data contract between the agent and backend: emitted fields, validation rules, aggregation semantics, and tenant identity enforcement — an interface that remained stable through 2025. Designed portable-mode and config-as-valve architecture so binary, configuration, and logs traveled together as one self-explaining artifact — a deployment pattern still in production six years later. ### Web Development Intern @ OODDA INC Jan 2017 – Jan 2018 | Greater Los Angeles Area ### CSCI-561 Graduate-level AI Course Grader @ USC Viterbi School of Engineering Jan 2016 – Jan 2017 | Los Angeles, California ### Backend Development Intern @ The Local Nick Jan 2017 – Jan 2017 | Los Angeles Metropolitan Area ### Research Assistant @ USC Marshall School of Business Jan 2016 – Jan 2017 | Los Angeles, California ### Research Assistant @ Northeastern University (CN) Jan 2014 – Jan 2015 | Shenyang ### Research Assistant @ Northeastern University (CN) Jan 2014 – Jan 2015 | Shenyang ### Software Development Intern and team leader at Neusoft @ Northeastern University (CN) Jan 2014 – Jan 2014 | Shenyang Metropolitan Area ## Education ### Master of Science (M.S.) in Computer Science University of Southern California ### Bachelor of Engineering (B.E.) in Computer Science and Technology Northeastern University (CN) ## Contact & Social - LinkedIn: https://linkedin.com/in/xin-ge --- Source: https://flows.cv/xing1 JSON Resume: https://flows.cv/xing1/resume.json Last updated: 2026-04-05