# Xin L.

> Product Designer | Ex-Zendesk & McKinsey

Location: San Francisco, California, United States
Profile: https://flows.cv/xinl

A product designer with 10+ years of experience driving the complete end-to-end design experience for complex, high-impact B2B SaaS products and technical developer tools.

At Zendesk, I led the product design for internal tools and the Admin Center - a centralized hub for managing settings across the Zendesk Suite and AI features. Prior to that, I worked for McKinsey and served clients across three continents and 10+ industries as a design & digital expert consultant.

Specialties: product design, user experience design, interaction design, user-centered design process, user interface design, information design, design research etc.

## Work Experience
### Lead Product Designer @ Zendesk
Jan 2021 – Jan 2025 | San Francisco Bay Area
Lead Product Designer at Zendesk, overseeing the design of internal developer tools including incident detection dashboards, account management services, feature flags, and continuous delivery systems. I was also responsible for the design of Admin Center, a centralized hub for managing settings across the Zendesk Suite and AI features.

### Associate Design Director @ McKinsey & Company
Jan 2019 – Jan 2021 | San Francisco Bay Area
Associate Design Director of McKinsey’s Digital practice in San Francisco. I led client-facing, cross-platform design workstreams from strategy through execution, directing user research, product design, and rapid prototyping to translate complex business challenges into validated digital solutions. I also facilitated design thinking workshops to align early-stage problem framing with tangible product outcomes, generating measurable value for both clients and end users.

Sector experience includes healthcare, pharmaceuticals, mining, utilities, telecommunications, financial services, and the public sector.

### Senior Designer @ McKinsey & Company
Jan 2015 – Jan 2018 | San Francisco Bay Area

### Design Research Assistant @ Cincinnati Children's Hospital Medical Center
Jan 2013 – Jan 2015 | Cincinnati, Ohio, United States
As a member of an interdisciplinary medical research team at CCHMC's NICU, I participated in onsite ethnographic research and led concept generation workshops with medical staff for an EHR-based oxygen saturation (SpO2) data optimization project.
I also designed user flows, UIs and visual systems for three medical web applications.


## Education
### Master's degree in Interaction Design
University of Cincinnati

### Bachelor's degree in Industrial Design, School of Mechanical Engineering
Beihang University

### Exchange Student in Mechanical Engineering
University of Toronto


## Contact & Social
- LinkedIn: https://linkedin.com/in/leixin

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Source: https://flows.cv/xinl
JSON Resume: https://flows.cv/xinl/resume.json
Last updated: 2026-04-13