A demonstrated record of success and achievement with this wholesale carrier of international long-distance telephone calls and provider of retail prepaid calling services, marked by a series of promotions to positions of increased influence, authority, and accountability.

Developed of OSS solutions utilizing open source tools, such as RRD graphing tool, combined with custom scripting/ programming using python and bash shell scripting.

Defined and developed service requirements early in the product life cycle in conjecture with R&D, Product Management, and Business Development teams.

Translated internal and external customer requirements into solutions carrying SIP, DIAMETER on the top of BGP, IPsec VPN connections.

Here, I provided support to clients relating to global network services, communicating over the phone and via email while using Remedy to handle workflow.

As a primary point of escalation, I resolved issues originating from the Field Support Team and the NOC Tier 1 Engineer. I maintained an internal Wiki for the NOC where I documented procedures for resolving frequently occurring VOIP and network issues.

I diagnosed global network signal, voice, and data issues using protocols that included BGP, MPLS, EIGRP, OSPF, EIGRP, DMVPN, Tunneling, NTP, IPsec, and SIP.

This role gave me experience supporting Genband, Sonus, Cisco, ACME, Tekelec, and Huawei equipment.

In this role, I helped to resolve signaling issues impacting mobile solutions, including LTE, IPX, roaming services, SMS, and GRX.

I participated in capacity management plans to ensure the availability of global networks.

I also tracked LTE signaling systems that included monitors and alarms, ensuring proactive responses to potential issues.