# Xiyu Zhao > CFTS at Juniper Networks Location: Woburn, Massachusetts, United States Profile: https://flows.cv/xiyu I offer extensive experience in information technology, with experience that includes network design, configuration, optimization and expansion and a professional designation as a Cisco Certified Internetwork Expert (CCIE) – Routing and Switching. Representing a broad and deep skill set, I deliver results in time-sensitive environments, with the ability to quickly learn and apply new concepts. My experience includes network optimization and troubleshooting, with expertise in Cisco routers and switches, Linux Bash Scripting, and TCP/IP protocol. ## Work Experience ### Technical Support Engineer Staff @ Juniper Networks Jan 2025 – Present ### Customer Focused Technical Support Engineer @ Juniper Networks Jan 2021 – Jan 2025 | Greater Boston ### Associate Solutions Engineer @ iBASIS Jan 2019 – Jan 2021 | Lexington, Massachusetts Area A demonstrated record of success and achievement with this wholesale carrier of international long-distance telephone calls and provider of retail prepaid calling services, marked by a series of promotions to positions of increased influence, authority, and accountability. Developed of OSS solutions utilizing open source tools, such as RRD graphing tool, combined with custom scripting/ programming using python and bash shell scripting. Defined and developed service requirements early in the product life cycle in conjecture with R&D, Product Management, and Business Development teams. Translated internal and external customer requirements into solutions carrying SIP, DIAMETER on the top of BGP, IPsec VPN connections. ### NOC Tier 2 Engineer @ iBASIS Jan 2017 – Jan 2019 | Lexington, Massachusetts Area Here, I provided support to clients relating to global network services, communicating over the phone and via email while using Remedy to handle workflow. As a primary point of escalation, I resolved issues originating from the Field Support Team and the NOC Tier 1 Engineer. I maintained an internal Wiki for the NOC where I documented procedures for resolving frequently occurring VOIP and network issues. I diagnosed global network signal, voice, and data issues using protocols that included BGP, MPLS, EIGRP, OSPF, EIGRP, DMVPN, Tunneling, NTP, IPsec, and SIP. This role gave me experience supporting Genband, Sonus, Cisco, ACME, Tekelec, and Huawei equipment. ### Network Operations Center Intern @ iBASIS Jan 2016 – Jan 2016 | Lexington, Massachusetts Area In this role, I helped to resolve signaling issues impacting mobile solutions, including LTE, IPX, roaming services, SMS, and GRX. I participated in capacity management plans to ensure the availability of global networks. I also tracked LTE signaling systems that included monitors and alarms, ensuring proactive responses to potential issues. ### Content Assistant Intern @ GWC Inc Jan 2015 – Jan 2015 | Beijing City, China •Undertook the project Global Smart Devices Summit and Global Robotics Conference in Global Mobile Internet Conference, in which over 25,000 attendants from 60+ countries attended. •Organized and executed a 20+ volunteer programs within 4 weeks, including, training, team collaboration, balancing speakers’ arrangements and on-site management. •Assisted in business development and collaboration. ### Intern, Innovation Management Mobile Business Unit @ Lenovo Jan 2014 – Jan 2015 | Beijing City, China Here, I supported a business unit, addressing LTE/SS7/VoIP signaling protocol issues, such as H323, SIP, ISUP, ISDN, and Diameter. I oversaw and ran updates on VoIP telephony application servers running on Red Hat Linux operating systems. ## Education ### Master of Science (M.S.) in Telecommunication Systems Management Northeastern University ### Bachelor of Science (B.S.) in Automation Beijing University of Chemical Technology ## Contact & Social - LinkedIn: https://linkedin.com/in/xiyuzhao517 --- Source: https://flows.cv/xiyu JSON Resume: https://flows.cv/xiyu/resume.json Last updated: 2026-03-31