# Xu Zeng > Interaction Designer @ Google Location: San Francisco Bay Area, United States Profile: https://flows.cv/xuzeng ## Work Experience ### Interaction Designer @ Google Jan 2021 – Present Growth @ Google One ### Product Design Intern @ Shopify Jan 2021 – Jan 2021 Data Analytics Tools ### Product Design Intern @ Facebook Jan 2020 – Jan 2020 - Worked on account privacy settings to build valuable connections between 3rd party businesses and FB users. - Designed, prototyped, tested, and delivered solid design solutions. - Designed 2 solutions for long-term goals at the system level. - Collaborated with 3 cross-functional teams. ### Product Design Intern @ Wish Jan 2020 – Jan 2020 | San Francisco, California - Designed experiences for preorder, promotion, notification, trust-building, branded product, customer support, local pick-up, track shipping, etc. - The notification incentive project increased the turn-on rate by 10%. - Initiated accessibility and inclusion to the whole design team. Created an accessibility design guideline document for the consumer mobile team. - Delivered 10 projects, partnered with 5 product managers. ### Product Design Intern @ BuzzFeed Jan 2019 – Jan 2019 | New York - Designed the experience of machine learning-enabled Comment Moderation Tool to help community moderators work more efficiently. - Responsible for problem definition, user research, information architecture. wireframe, visual design, interactive prototype. ### UX Design Intern @ U.S. Bank Jan 2019 – Jan 2019 | Greater Atlanta Area - Designed partial payment, service fee manual payment, customer feedback, and upselling features for cardholders and merchants. - Lead the end-to-end design process of user research, wireframe, interaction design, visual design, and usability test. ### Research Assistant @ Carnegie Mellon University - School of Computer Science - Human-Computer Interaction Institute Jan 2017 – Jan 2018 | Greater Pittsburgh Area IoT Presence, Sensing, and Awareness in the Home Jan.2018 - Aug.2018 | Advisor: Prof. John Zimmerman This project investigated how the Internet of Things (IoT) environments that sense people’s behavior, can effectively communicate what it is the rooms are sensing. I participated in every step of the study, including iterative designing and prototyping of the IoT device, designing the experiment, pilot study, and qualitative data analysis. Robot Re-embodiment | May.2018 - Aug.2018 Advisor: Prof. Jodi Forlizzi, Prof. John Zimmerman, Prof. Aaron Steinfeld This project explored how mind-body structures can be designed in intelligent agents and boundaries for the specific device. I participated in the bodystorming, design the experiment and pilot study. Peer Feedback | May.2018 - Aug.2018 Advisor: Xu Wang This project researched how to improve peer feedback quality of MOOC(Massive Open Online Courses) by using four different ways to give peer feedback on peer feedback. Our pilot study already showed positive feedback. This study currently is on the full-scale experiment. I'm responsible for the front-end and back-end development of the MOOC website. Unconventional Embodiments of Alexa | Jan.2018 - May.2018 Advisor: Prof. John Zimmerman, Qian Yang Voice-based agents, with human voices and embodiment, are particularly susceptible to the unrealistic expectation that undermines people’s appreciation of AI and often leads to frustrations when it inevitably makes mistakes. This project investigated how alternative, non-humanlike voice interactions can affect people’s expectations towards Alexa. I iteratively designed a voice agent with a dog's personality. Adaptive UI | Sep.2017 - Dec.2017 Advisor: Prof. John Zimmerman Investigated how UX designers work with and think about machine learning technology to create adaptive mobile interfaces that can improve the user experience. I discovered new design patterns and prototyped with animation. ### User Experience Researcher for Learning Media Methods class @ Carnegie Museum of Natural History Jan 2018 – Jan 2018 | Greater Pittsburgh Area Advisor: Prof. Marti Louw, Dr. Jessica Roberts Selected appropriate qualitative methods (observation, survey, interview and qualitative coding) to evaluate and provide recommendations to improve interactive exhibit for Carnegie Museum of Natural History. ### UX Designer for Service Design Class @ PNC Jan 2017 – Jan 2017 | Greater Pittsburgh Area Advisor: Prof. John Zimmerman, Prof. Jodi Forlizzi Researched, brainstormed, evaluated, and designed future services that leverage data to help parents and teenagers have a dialogue about family finances, increase teenagers' financially literacy and engagement of teenager customers. Our final delivery includes a high-fidelity prototype, customer journey map, and service blueprint. ### Freelance Usability Researcher @ VeeR VR Jan 2016 – Jan 2016 VeeR VR is a global VR/360 content community. This project is helping VeeR VR test products among users in the United States, making UX design recommendations tailored to users in the United States. Our usability research findings were incorporated into a subsequent version of the app. With over one million downloads, the VeeR VR has now become the most popular VR video platform globally. ### Software Engineer Intern @ ATEC technology Inc. Jan 2014 – Jan 2014 Developing formal software verification module in a compiler on the LLVM compiler Infrastructure Designed an algorithm that optimized the equivalence transformation of SSA Keywords: C++, LLVM, Compiler ### Software Engineer Intern @ Wicresoft Co., Ltd. Jan 2013 – Jan 2013 | Beijing China .Worked in Wicresoft Private cloud management platform .Determined test objectives and standards by studying software requirements .Wrote test cases, discussed and revised other group members’ test cases Keywords: black-box test, test case, requirement analysis ### Software Engineer Intern @ Beijing Globallink Computer Tech. Co. Jan 2013 – Jan 2013 | Beijing China .Developed high quality games (Chinese game Mahjong) for multiple mobile platform Keywords: C++, cocos2d-x ## Education ### Master of Science in Digital Media Georgia Institute of Technology ### Visiting/Non-Degree Student in Human Computer Interaction Carnegie Mellon University ### Master's degree in Computer Science Texas A&M University ### Summer Intensive in Interaction Design School of Visual Arts ### Bachelor's Degree in Computer Science Beijing Institute of Technology ### Bachelor's Degree in Economics Beijing Institute of Technology ## Contact & Social - LinkedIn: https://linkedin.com/in/xu-zeng --- Source: https://flows.cv/xuzeng JSON Resume: https://flows.cv/xuzeng/resume.json Last updated: 2026-04-13