# Yadilsa Fernandez

> Customer Success @ Ramp

Location: New York, New York, United States
Profile: https://flows.cv/yadilsa

I'm a motivated and people-driven professional with experience in fintech, customer success, and entrepreneurship. From working at Ramp supporting fast-scaling clients, to running my own Amazon FBA business, I’ve developed a strong ability to communicate, solve problems creatively, and build lasting relationships with customers and cross-functional teams.

I thrive in fast-paced environments where no two days are the same. Whether it’s resolving complex issues, diving into product knowledge, or finding innovative ways to connect with prospects, I bring energy, resilience, and a growth mindset to everything I do.

I’m especially passionate about mission-driven companies that are shaping the future of finance and technology, where I can help scale impactful products and contribute to a collaborative, ambitious culture.

Fluent in Spanish and always eager to learn, I’m excited to keep growing in the world of fintech, sales, and customer experience.

## Work Experience
### Customer Relations Specialist @ Ramp
Jan 2025 – Present | New York, New York, United States

### Entrepreneur & Operations Manager @ Amazon FBA and FBM
Jan 2022 – Jan 2024 | United States
Conducted market research and analysis to identify trends and optimize product selection.
Managed inventory, supplier coordination, and logistics to ensure smooth business operations.
Developed structured processes for tracking expenses, budgets, and forecasting financial performance.
Strengthened negotiation and vendor relationship skills, critical for real estate and property management operations.

### Diversity and Inclusion Coordinator @ Southern Tier AIDS Program, Inc.
Jan 2023 – Jan 2024 | Binghamton, New York, United States
Coordinated scheduling and organized meetings for cross-functional teams.
Designed and delivered presentations to support organizational goals and internal communication.
Maintained accurate records and tracked progress on DEI initiatives, enhancing operational efficiency.

### Public Relations Chair @ Poverty Awareness Coalition
Jan 2022 – Jan 2023 | Binghamton, New York, United States
I collaborated closely with leadership to foster partnerships and increase engagement, demonstrating teamwork and proactive problem-solving.
Organized and promoted events to attract students to educational workshops, networking opportunities, and volunteer efforts.
Created engaging promotional materials using Canva, resulting in a 30% increase in event attendance.
Built partnerships with campus organizations to co-host initiatives that aligned with the group’s mission.

### Package Handler Trainee @ FedEx
Jan 2021 – Jan 2022 | Binghamton, New York, United States
Successfully navigated a high-volume environment, prioritizing and coordinating tasks to meet critical deadlines.
Gained hands-on experience in scheduling, logistics, and inventory management—key skills for property operations.

### Teacher Assistant @ Binghamton University
Jan 2021 – Jan 2022 | Binghamton, New York, United States
Collaborated with the professor to teach 20+ students Spanish communication skills through in-class assignments and presentations.
Booked study rooms through the university for study sessions with 15+ students who seek extra support and increase their performance within the class.
Graded assignments ranging from exams to practice problems to help the professor find concepts where students needed extra support and kept track of them in Excel sheets.


## Education
### Bachelor of Science - BS in Human Development
Binghamton University


## Contact & Social
- LinkedIn: https://linkedin.com/in/yadilsa-fernandez-47863725a

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Source: https://flows.cv/yadilsa
JSON Resume: https://flows.cv/yadilsa/resume.json
Last updated: 2026-04-07