+ Designing agentic care for musculoskeletal health (MSK) and beyond across product, conversation, and prompt design and evals.

+ Partnering closely with clinicians, AI engineers, data scientists, and product leaders to deliver clinically safe, member-friendly, data-informed healthcare experiences.

+ Creating AI prototypes to demonstrate concepts and facilitate alignment.

+ Oversaw the product strategy and execution of native apps.

+ Built experimental prototypes with AI tools and validated the desirability and feasibility with users.

+ Influencing product vision and innovation with strategic discovery: To strengthen product competitiveness, partnered with Chief Academic Officer to initiate 2 discovery workstreams to deepen learning and engagement. As interim PM, set product strategy, aligned stakeholders, and presented narratives to executives, leading to 3 prioritized ideas in development.

+ Influencing stakeholders with user-centered and data-informed design process: Coached 4 designers to leverage qual. and quant. data to better align conversational design with student mental model and establish hypotheses, successfully influencing roadmap planning and convincing stakeholders to test a hybrid Search-Chat UX paradigm, which increased content engagement.

+ Championed user-centered and data-informed design process: To reinvigorate growth flywheel of our flagship product Chegg Study, collaborated with PM, researcher, business analyst to identify root causes and opportunities with data insights. Managed 2 designers to scale 7 of 12 launched experiments, which drove 15% directional lift in question posting engagement.

+ Drove strategic discovery to influence product vision and innovation: Set up processes to empower cross-functional teams to envision big while balancing immediate needs. Created a 2-year North Star vision of an interactive learning companion and Ask Chegg Anything. It contributed to a company-wide pivot, a new AI-powered learning experience CheggMate. Led the team to launch its Alpha from 0 to 1 within two months. Guided them through changes in the evolving AI landscape.

+ Oversaw a multifaceted organizational-scale product overhaul: Spearheaded the design function of a pivotal OKR involving 10+ designers and 300+ cross-functional partners. Increased team velocity by 3x with a more agile design process and weekly checkpoints. Actively monitored student feedback and analytics as we ramped through multiple milestones to derisk and improve the experience, which led to 74% YoY increase in questions asked and increased retention.

+ Nurtured a growth-minded high-performing team: Scaled my direct team from 3 to 6 designers. Hired and onboarded 4 designers of various levels who thrived in the company. Sought after opportunities to level up team members and increase their visibility.

+ Led designs and contributed to product strategies for our new Exam Prep offering.

+ Collaborated tightly with my cross-functional team to experiment and iterate fast on novel solutions that later contributed to a company-wide product strategy.

+ Mentored other designers in their projects and career growth.