Milpitas, California, United States
• Owned 0→1 to iteration for a GenAI Assistant serving IT admins; drove adoption 3% → 15% by optimizing entry points and landing experience.
• Built and shipped core assistant features: data analysis, configuration, and troubleshooting flows for meetings and device management.
• Leading the design of autonomous Agentic AI workflows for IT Admins, defining "human-in-the-loop" interaction patterns that balance automation speed with user trust and control.
• Enhanced global search experience with an LLM-based retrieval-and-ranking layer.
• Prototyped fast with AI + code (Figma Make, v0, Cursor) and delivered an internal Figma plugin to increase design throughput.