Design customer-facing agentic AI transportation management system

Experiment UX with large carrier base to improve carrier experience and optimize network efficiency

Build humanized pricing experiences based on machine learning algorithms, in collaboration with Data Science

Facilitate cross-functional workshops to paint the vision for the org and influence product roadmap

Painted the vision with executives, translate it to product OKRs and design roadmaps, and socialize it with stakeholders internally and with customers externally

Owned design process and foster design culture in the organization

Defined product requirements and roadmap with PMs

Turned business opportunities into storyboards, and collaborate with clients, PMs and developers on low-fidelity prototypes

Prototyped using Invision, Principle and AfterEffects and iterated design based on qualitative research to understand user’s insights

Established visual guideline for all software products of Continental by extending corporate brand from print design to software application design with German headquarter

Implemented both web and mobile applications with local development team and China team

Led workshops with key stakeholders and located problems by analyzing their current work flow with design thinking methodologies like journey map and business blueprint

Solved customer paint points and opened business opportunities by co-designing software solutions with clients

Wireframed applications with SAP frameworks and visual design principles

Conducted focus group study to gather feedback and ethnographic research with actual end users

Analyzed business opportunities, risks and roadmap for Electric Vehicle markets

Collaborated with local business partners and bureau to prepare for city-scale pilot in Beijing