• Analyzed large healthcare datasets, worked closely with clinicians to identify operational inefficiencies, and developed product features to maximize volume growth and patient access while reducing wait times and staffing overtime

• Defined required data, applied mathematical modeling, and built pragmatic optimization solutions to drive clinical productivity

• Built external facing dashboards to graphically illustrate operational performance and clinician engagement to improve efficiency

• Supported customers post-deployment by determining if a solution update is required by monitoring key customer performance metrics

• Improved product feature offerings by providing customer feedback to internal cross-functional teams, including Product Management, Engineering and Business Solutions teams

• Develop effective go-live programs with partners to ensure that products and feature releases are tested before broad-scale deployment

• Perform implementation reviews, advocate new product features, and ensure the prompt and proper resolution of technical challenges

Wheel Shop Demand Forecasting

• Built a predictive model that accounts for past data’s seasonality, trend and constraints to forecast workload demand in wheel-shop

• Utilized Winter- Holt’s model to attain less than 3% prediction error, and performed cost-benefit analysis on the predicted data to determine headcount needed in the wheel shop and reduce over-time costs

• Assisted leadership in capital planning of $150,000 for the Wheel Shops and built Macros that solved Linear programming problem to automate monthly forecasting reports

Process Improvement to reduce Configuration Errors

• Utilized SAS EG to analyze Configuration Errors data from Teradata to find the trends and top drivers contributing to these errors

• Created process maps, collected feedback from technicians to better understand the problems that occur and find scope for improvement

• Visited Atlanta, Salt Lake City and Miami stations to create product portfolios and rationalize product life cycle to reduce complexity in the Integrated Parts Catalogue (IPC) that simplified operations and increased efficiency

Ad-Hoc Projects

• Analyzed First Flight Delays (FFD0) data to understand vital causes and communicated the results to improve performance

• Built Tableau Dashboard and automated monthly reports to highlight stations affected by A220 performance

• Built Macros and utilized SAS EG to automate chart generation in monthly Line Maintenance Review report

• Created Tableau dashboards to show monthly Aircraft Damages and Human Operational Difficulty Index (ODI) trend