• Led design of Highnote’s first AI-powered decision-support feature, introducing contextual fraud alert recommendations and automated investigation summaries to support Risk workflows.

• Shipped Highnote’s first data visualizations, featuring Sankey, bar, and line charts to show cardholder total spend, average spend, spending paths, and merchant category breakdowns. This improved visibility into cardholder insights and laid the foundation for a data visualization design language.

• Led design of a 0-to-1 internal dashboard for Risk and Operations teams, enabling fraud detection and financial activity monitoring. Collaborated closely with Engineering and Operations to align priorities and user needs.

• Shipped a 0-to-1 feature focused on improving the loan decline experience, resulting in 17% engagement, a 5% return rate, and positive user feedback.

• Shipped a redesign of a high-traffic landing page that increased conversion by 10–15% across two distinct verticals.

• Shipped MVP designs for a 0-to-1 feature that helped users track and manage their student loan debt. Collaborated with Product and Engineering to prioritize the feature set to a manageable MVP.

• Led design for a 6-month product redesign, resulting in a 10% increase in conversion. Updated 15+ screens to reflect a new brand identity. Conducted user research that informed a new walkthrough feature helping users understand loan terms, which received positive feedback during testing.

• Redesigned Personal Loans landing page to align with new brand identity and improved visual design of lender table.

• Shipped 10+ small to mid-sized projects, driving continuous UX improvements across the product.

• Shipped designs for an ancillary experience that led to an increase in CTR to partner affiliates.