Versatile tech professional dedicated to integrating IT knowledge with programming skills
Software Engineer with a background in healthcare who brings an empathetic touch to projects.
I am passionate about combining my communication and collaboration skills to develop audience-oriented applications.
Delivered white-glove IT support to over 3,000 global employees, identifying, diagnosing, and resolving hardware, software, and configuration issues via Teams chat, email, and in-person interactions.
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Utilized Microsoft Intune and SCCM to troubleshoot and configure devices, ensuring seamless user experiences and system performance.
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Provided one-on-one end-user problem resolution, leveraging Bomgar for remote desktop support and efficiently resolving complex issues.
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Managed and updated asset information using ServiceNow and Active Directory, ensuring accuracy and compliance for PC's, mobile phones, monitors, and peripherals in preparation for audits.
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Decommissioned and securely wiped data from hundreds of laptops to meet organizational standards and ensure data security.
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Collaborated with team members to escalate and resolve complex technical issues
Selected for a highly competitive Fellowship that provides personalized professional development from top-tier engineers
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Completed intensive training to master computer science fundamentals such as system design, data structures, and algorithms through independent study, pair programming, code reviews, and small mentor-led groups
Managed prostate radiation oncology services and the radiation oncology metastatic disease outpatient consults simultaneously
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Provided administrative support for two clinical teams to ensure patient satisfaction and assistance through 100+ calls and four clinics weekly
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Increased accuracy by streamlining process for scheduling external patients and assisting with the new Multi-Disciplinary Bone Mets Clinic alongside Director of Metastatic Disease
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Scheduled appointments, labs, and procedures daily by utilizing CIS and Cadence in Epic HIS
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Created records of patients’ information on Outlook and Salesforce CRM daily to ensure clarity and open feedback within team
Spearheaded daily activities for recreation and nursing departments for mental and physical wellbeing of 150 residents by incorporating more physical, outdoor, educational, and cultural events and activities
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Conducted monthly resident council meetings resulting in improved living conditions based on residents’ suggestions
