Santa Clara, California, United States
Developed the strategic vision for the generative AI builder for Service Catalog, a critical feature with millions of monthly item creations. Collaborated with product leaders and a senior designer to craft a compelling presentation, successfully allocating engineering resources from senior leadership.
Designed key user experiences for UI Builder, a low-code enterprise app-building platform, to accelerate time-to-market for custom ServiceNow apps. Projects included configuration presets, guided page creation flows, and responsive layout features, enhancing user efficiency and a streamlined app creation experience in multi-tenant environments.
Identified design opportunities to align conflicting taxonomies across key user touchpoints through comprehensive audits and 10+ interviews with cross-functional experts. Presented findings and a user journey map to design leadership, resulting in their escalation for faster cross-team alignment.
Led the creation and ongoing maintenance of a UI component and design pattern library for UI Builder in collaboration with the staff visual designer, improving design consistency and efficiency. Coordinated a team of seven designers to contribute reusable assets.
Developed and delivered UI Builder training to 60+ internal designers, enabling independent design feasibility assessments and driving team efficiency and design quality.
2022 — 2024
Led the launch of an enhanced, no-code data-binding feature, driving a 20x increase in dynamic data-binding usage during app development.
Developed UI Builder's generative AI strategies and future visions with product leaders to accelerate no-code app-building experiences.
Designed UI Builder’s latest layout system, increasing task completion rate from 20% to 100%.
Optimized the page creation flow in UI Builder, cutting average task time by 50%.
Envisioned GenAI solutions at an internal hackathon with product partners. The team was selected as one of the four finalists.
2020 — 2022
Strategized and designed the MVP for the form editing experience of Table Builder. Consolidated the form creation and editing workflow from 15 disparate tools into a unified product through research and rapid iterations.
Ensured the consistency of 100+ component configuration designs on UI Builder platform by creating design guidelines for internal contributor teams.
Ann Arbor, MI
Shipped a complete redesign of the Content Management System (CMS) for LineLeap, a YCombinator-supported nightlife marketplace startup. Transformed the system from an internal webmaster platform to a business-facing analytics dashboard and an inventory management application to expand the business.
Streamlined the pass creation workflow for the platform and reduced necessary steps by 50%.
2019 — 2019
Ann Arbor, MI
Revamped the personas and documented common workflows for Clinc’s enterprise-facing conversational AI building platform using in-depth interviews, observations, and contextual inquiries. Revealed eight major challenges of the AI developer platform and suggested a series of actions that led to the team’s 2020 development roadmap.
Communicated key usability issues and proposed design recommendations for a versioning feature and a new script editor design of the AI platform.
Education
University of Michigan
Master of Science in HCI / UX Research & Design
National Taiwan Normal University
Master's degree
National Taiwan University
Bachelor of Arts (B.A.)
Freie Universität Berlin