Lead the HR Service Delivery (HRSD) business unit product design team, driving AI-native product innovation and design strategy.

Promoted from Senior Manager to Director in 2021.

Led the NowX (ServiceNow incubator) design team creating ServiceNow future products from ground-up, including Robotic Process Automation, Process Mining, Health & Safety, Procurement Service Management, Finance Operations Management, Accounts Payable, Legal Service Management and more.

Kickstart ➡️ Launch ➡️ Graduate

Promoted from Senior Product Designer to Staff Product Designer in 2017. Transitioned to design management in 2018 as the first design manager for the BU, adopting player-coach style to grow team and drive outcomes.

Delivered:

• Analytics platform and products, e.g. Dashboard, Reporting, Analytics Hub.

• Data administration products, e.g. KPIs, Analytics Admin Console, Analytics OOTB Content Store.

• Data visualization library and best practices documentation.

Promoted from Product Designer to Senior Product Designer in 2016.

Design team lead of ITSM (IT Service Management) business unit.

Responsible for ServiceNow general platform UX UI design. Created and modernized the experience of fundamental list and form experience.

Led design initiatives to meet Web Content Accessibility Guidelines (WCAG) 2.0 accessibility compliances for ServiceNow platform and service portal.

Co-led and co-created the ServiceNow Design System 1.0 to empower designers and engineers to build ServiceNow products with a unified visual language and consistent user experience.

Mentee of Product Management. Actively participated in scrum activities with my mentor, a manager in Product Management. Wrote feature stories and acceptance criteria, proposed product vision, framed release roadmap, and groomed product backlog.

Worked within the Mobility Business at Delphi Automotive, which later spun off as Aptiv.

Led UX/UI design activities for production and advanced projects with high-profile clients, CES 2016 demo vehicle, CES 2015 demo vehicle, and ITS World Congress 2015 Vehicle-to-Things experience.

Designed In-Vehicle infotainment UX UI.

Designed responsive web apps for vehicle owner portal, vehicle management dashboards, and mobile to vehicle communication experience.

Documented UX design activities including personas, user cases, storyboard, user journey, information architecture, and wireframes.

Collaborated with multidisciplinary team of UX/UI designers, industrial designers, developers, software and hardware engineers, and marketing specialists.

Coordinated with clients and suppliers; built community relationships by proposing sponsorship projects.

Activities:

Sponsored Project Advisor: College for Creative Studies, MFA Fall 2013, BFA Winter 2015.

Employee of the month, March 2013.

Mentee of Delphi Mentoring Program, 2014.

Leadership Training, 2014.