Software Engineer with 5+ years of professional experience in building and operating scalable, fault-tolerant, highly available services. Hands-on experience with API and SDK development, service monitoring, and DevOps automation. Committed to writing readable and testable code that is performant.

Experience

2024 — NowMetaSoftware Engineer

2024 — Now

Menlo Park, California, United States

2022 — 2024MicrosoftSoftware Engineer II

2022 — 2024

Mountain View, CA

Azure Communication Services team

Built the Call Automation service that enables developers to build Contact Center As a Service. Since its generally availability in June 2023, the service has been handling 320K+ calls per month.

Reduced on-call time to resolution from 2 hours to 10 minutes (90% reduction) by implementing

monitoring metrics and building a dependency dashboard using Geneva, Logs-to-Metrics, and Kusto

to identify issues with dependent services.

Designed and implemented customer-requested features to surface valuable call insights in API

responses, enhance privacy measures in logs; and extend support for special characters in telephony

custom context.

Implemented a Call Automation Service runtime validator, decreasing runtime request error rate by

20%.

Designed and implemented key .Net SDK features such as request idempotency, event parser, and

input validators by adhering to the Azure SDK Design Guidelines and utilizing OpenAPI.

Communicated the designs to other SDK developers to help them adopt the same design standard

Created unit and end to end testing standards for my team of 7 engineers, increasing project test

coverage from 0% to 80%.

2020 — 2022Electronic Arts (EA)Software Engineer

2020 — 2022

Burnaby, British Columbia, Canada

EADP Gameplay Services Team

Built a large-scale distributed Quests service in Kotlin to keep track of quests configurations, player

progress, enrolment status and rewards for Battlefield 2042, serving millions of users.

Integrated Rules service into Quests service to evaluate quest status based on visibility, eligibility, and

completion rules.

Set up tracing, Grafana dashboards and alerts for observability of gameplay services.

Implemented behavior-driven unit tests using Cucumber to increase test coverage for gameplay

services.

2019 — 2019TasktopSoftware Developer Co-op

2019 — 2019

Vancouver, Canada Area

Responsible for weekly product releases; drove process improvements resulting in 60% reduction in release time by automating the process with Groovy, Bash, and Ruby scripts

Set up Ansible for automatic backups of Confluence to AWS S3 for future rollbacks

Created a Python script to migrate in house docker registry to AWS ECR

Automated build and deployment of AWS AMI of Ubuntu 18.04 using terraform and rundeck on EC2 instances

Updated customer portal web application to centralize product downloads and notify customers of new release

Refactored existing production maven pom file to improve code clarity and readability

Led scrum meetings; provided support to developers that was recognized for being detailed and prompt; participated in training of new coops

Education

2017 — 2020

The University of British Columbia

Bachelor of Science - BS

2017 — 2020

2010 — 2013

Pennsylvania State University

Bachelor of Science (BS)

2010 — 2013