― Own the end-to-end UX for BabyQuip’s consumer rental funnel (search → trip details → checkout) across web & mobile for a site with ~250K+ monthly active users.

― Design provider tools for ~3.7k active Quality Providers, including gear management, packages, and onboarding flows that support high-volume edits and reduce manual ops work.

― Use behavioral data, funnel analysis, and customer feedback to identify friction points, break down complex marketplace and operational problems, and guide UX decisions across booking and provider tools.

― Collaborate with remote dev teams, debugging and validating implementation using Chrome DevTools, with working knowledge of HTML/CSS/JS to keep design and production aligned.

― Design and maintain an ongoing portfolio platform, bridging design and implementation through a custom front-end system.

― Leveraged AI-assisted tools (e.g., Codex) to define structure, iterate on existing code, and rapidly iterate and refine features

― Created a reusable responsive grid and component library, keeping visual design and implementation in sync.

― Solo UX designer for an end-to-end B2B subscription platform, working directly with the CEO and CTO on service setup, scheduling, and online booking tools for pet-care businesses.

― Designed a configurable system for different business types and hybrids (grooming, walking, training), so complex services and pricing could share one booking & calendar model.

― Created a Figma-based design system and shaped the pet-parent booking experience so service options, time slots, and add-ons stayed consistent with how each business actually operates.

― Led the 0–1 design of an Admin Panel for user management and sales teams, partnering closely with PMs and developers.

― Designed and simplified patient-facing flows, including a cost-benefit calculator and key marketing / app journeys, to clarify subscription options and reduce drop-off.

― Produced design packages, 3D models, and visualizations for large commercial projects, coordinating with in-house and external teams.