• Execute and analyze complex SQL queries to identify issues and support cross functional teams.

• Work closely with QA and customer success teams to troubleshoot and resolve

platform-related incidents.

• Collaborate on platform enhancements to serve leading global media and TV

clients.

• Migrated over 1,000 of major American bank's information files into the KMS system In order help to the bank's representatives to find quick answers to customers ’ questions.

• Assisted over 100,000 employees in 100 countries on daily issues involving OS problems, browsers, network, Windows, and VPN connectivity.

• Troubleshot issues via phone, email, and in-person.

• Assisted in both software and hardware issues including network and OS for a highly strategic artillery combat unit.

• Participated in a 4-month system administrator course at the IDF National School for teleprocessing and cyber.