10+ years experience working in both B2C and B2B solutions. Delivered multiple products and features in various platforms and modality ranging from web based SaaS application, mobile native application, hardware UI, chatbot to voice assistant.
Lead design and research to help define and shape product direction for Workforce and Pay (Payroll, Absence, Time Tracking, HCM) SaaS solution suite.
•
Instant Pay: Directed design of mobile focused payroll innovation feature from concept testing to MVP delivery in 8 months. Set working model with central front end UI development team based on better UX Jira process experimentation.
•
Manager Hub: Originated a concept for centralized dashboard for managers and built IA based on research data. Facilitated cross-product team requirements and designed the MVP experience, selected for 2020 Innovation Summit GM Keynote.
•
Natural Workspace: Defined conversational flow and built prototype for time entry use cases for the Workday native Assistant experience and integration with MS Teams/Slack.
Payroll Experience Lab: Initiated and executed a 6-month customer engagement program to identify product gaps and create future payroll concepts.
•
Adoption Analytics: Created designs and built prototypes to visualize key feature adoption metrics, bringing alignment across Product/Services/Sales organizations.
Designed the end-to-end experience of future collaboration products. Evangelized user research throughout the design process. Worked with Design Leadership to establish agile design process. Mentored new hires.
•
Webex Assistant: Explored and headed new portfolio development for AI powered meeting room experience from conception to execution.
•
Broadsoft: Strategized integration of the newly acquired UC calling software solution with existing Cisco Spark by designing optimized user work flow.
•
Smart+Connected Office: Initiated a new IoT platform concept for smart scheduling and management solution.
