# Youna Choi > Design @ Zillow Location: San Francisco Bay Area, United States Profile: https://flows.cv/youna 10+ years experience working in both B2C and B2B solutions. Delivered multiple products and features in various platforms and modality ranging from web based SaaS application, mobile native application, hardware UI, chatbot to voice assistant. Keen on user-centered design methods and avid advocate for lean user research throughout the entire product development cycle, while staying focused on business goals and strategy. Highly collaborative with cross-functional teams, experience with geographically distributed teams, and can work across organizational silos. ## Work Experience ### Principal Product Designer @ Zillow Jan 2026 – Present ### Senior Product Designer @ Zillow Jan 2021 – Jan 2026 ### Senior Product Designer @ Workday Jan 2020 – Jan 2021 | Pleasanton, California, United States Lead design and research to help define and shape product direction for Workforce and Pay (Payroll, Absence, Time Tracking, HCM) SaaS solution suite. • Instant Pay: Directed design of mobile focused payroll innovation feature from concept testing to MVP delivery in 8 months. Set working model with central front end UI development team based on better UX Jira process experimentation. • Manager Hub: Originated a concept for centralized dashboard for managers and built IA based on research data. Facilitated cross-product team requirements and designed the MVP experience, selected for 2020 Innovation Summit GM Keynote. • Natural Workspace: Defined conversational flow and built prototype for time entry use cases for the Workday native Assistant experience and integration with MS Teams/Slack. ### Product Designer @ Workday Jan 2018 – Jan 2020 | San Francisco Bay Area • Payroll Experience Lab: Initiated and executed a 6-month customer engagement program to identify product gaps and create future payroll concepts. • Adoption Analytics: Created designs and built prototypes to visualize key feature adoption metrics, bringing alignment across Product/Services/Sales organizations. ### Sr. User Experience Designer @ Cisco Jan 2016 – Jan 2018 | San Francisco Bay Area Designed the end-to-end experience of future collaboration products. Evangelized user research throughout the design process. Worked with Design Leadership to establish agile design process. Mentored new hires. • Webex Assistant: Explored and headed new portfolio development for AI powered meeting room experience from conception to execution. • Broadsoft: Strategized integration of the newly acquired UC calling software solution with existing Cisco Spark by designing optimized user work flow. • Smart+Connected Office: Initiated a new IoT platform concept for smart scheduling and management solution. ### User Experience Designer @ Cisco Jan 2013 – Jan 2016 | San Francisco Bay Area Co-led design for core features of various collaboration products and worked with Design Leadership for shaping improved design process during Agile transformation. • Personal Telepresence System (DX Series): Designed calling, WebEx integrated meeting & sharing, personalization features on both Android and QT platform. • Unified Contacts UI: Re-designed Contacts app for all Cisco IP Phones with varying screen size/color-scale and input methods to improve search & browse experience. ### User-centered Design Engineer @ Cisco Jan 2012 – Jan 2013 | San Francisco Bay Area Helped improve user experience for Cisco's IP telephony products across platforms (from low to high-end), while working closely with product managers, engineers, and user researchers to meet business and user requirements. • 7800 Series IP Phone: Responsible for all interaction design for full product line of basic deskphone product currently sold 9M worldwide. • CiscoSans Font: Collected requirements, managed vendors, and coordinated various activities to ensure successful deployment of CiscoSans font across entire Cisco organization. ### Assistant Merchandiser, Knitwear/Sweater Team, Apparel Merchandising Division @ Macy's Merchandising Group Jan 2007 – Jan 2009 · Responsible for Macy's 7 private brands (Clubroom, American Rag, Karen Scott, Alfani, John Ashford, Tasso Elba, INC, Green Dog). · Oversaw $120 million business and increased volume up to 9% in one year. · Managed 4 apparel vendors (Shin Won, Choi & Shin, Euljin, Lee & Co.,) simultaneously, tracking production from development to shipment. · Recapped and analyzed order placements and visualization of production status. · Ensured proper design implementation by collaborating with the product manager, designer, technical designer, colorist, product evaluator, vendor, quality controller and any other stakeholder involved in the process through proper business communication. ## Education ### MDes in Design Illinois Institute of Technology Jan 2010 – Jan 2012 ### BS in BFA, Clothing & Textiles, Industrial Design (Dual Degree) Sookmyung Women's University Jan 2004 – Jan 2008 ### High School Diploma 강릉여자고등학교 ## Contact & Social - LinkedIn: https://linkedin.com/in/younachoi-work - Portfolio: http://younachoi.work --- Source: https://flows.cv/youna JSON Resume: https://flows.cv/youna/resume.json Last updated: 2026-03-30