# Youngnoh Goh

> Product Builder | Engineering-informed UX Research + Design | Robotics UX & Human-AI Interaction

Location: Toronto, Ontario, Canada
Profile: https://flows.cv/youngnoh

Hi, I’m Youngnoh, a product designer(UX design and research) with a hybrid background in software engineering and UX design. I’ve worked hands-on in the Automotive and IT industry, where I collaborated on user-centered system experiences within complex technical environments.

With a Master’s in Human-Centred Design Engineering, I specialize in translating complex technical systems into research insights that are both technically rigorous and intuitively clear for users.

I am passionate about exploring human behavior, cognitive processes, data analysis, and problem-solving to drive product and business enhancements. My career spans multiple projects in the Automotive and IT industries, providing me with a comprehensive understanding of the entire product development lifecycle. My expertise lies in human-AI & robot interaction, particularly in teaming, encompassing quantitative and qualitative user research, UI design, and functional programming. I am committed to developing solutions that not only meet user needs but also align strategically with business objectives.


My professional skills are:

•Human Factors & User Experience Research :
Human-centered design techniques, Qualitative and quantitative user research (Focus Group interviews,  Heuristic evaluations, Contextual inquiries, and surveys), user flow, storyboarding, Customer Journey Maps, Data analysis & Visualization(Python, ML/DL libraries).

•UXUI Design:
Wireframes, Information Architecture, prototyping tools(Figma, Adobe tools)

•Software Engineering:
HTML5, CSS, SASS/SCSS, JavaScript, TypeScript, ReactJS, Redux, ReactQuery, Jest, Storybook, CI/CD, Git, Docker, NodeJS, NestJS, AI prototyping

## Work Experience
### UX Researcher @ University of Michigan-Dearborn
Jan 2024 – Present | Dearborn, Michigan, United States
User Research & Behavioral Analysis (Human-AI Teaming):
- Conduct mixed-methods user studies using dual-task simulation environments to evaluate human-AI interaction patterns and usability.
- Deliver actionable insights through qualitative and quantitative analysis of user behavior, task allocation patterns, communication flows, and system transparency needs.
- Presented research findings at HFES demonstrating 44% improvement in situational awareness and 52% increase in user trust through evidence-based design recommendations.

Applied Machine Learning for User Behavior Analysis:
- Apply machine learning algorithms and Python-based analysis to identify behavioral patterns and predict user needs from complex experimental datasets.
- Synthesize technical AI capabilities with human-centered research to inform product strategy and design decisions.
- Bridge technical implementation and user experience through integrated analysis of system performance and human factors.

Conversational AI & Interaction Design Research:
- Design and execute end-to-end mixed-methods user studies for custom-built AI prototypes, including embodied conversational agents.
- Lead full research lifecycle from study design and prototype development through participant recruitment, moderated usability testing, observational research, and synthesis.
- Evaluate user experience, communication effectiveness, and behavioral responses through combined qualitative interviews and quantitative behavioral metrics.

### Software Engineer @ 카카오엔터프라이즈 (Kakao Enterprise)
Jan 2022 – Jan 2023 | South Korea
Developed and launched ‘Partner Center’(partner.kakaoi.io) within Kakao cloud.
- Aligned design and development with stakeholders’ business needs.
- Collaborated cross-functionally with various departments to ensure cohesive product development, ensuring quality through rigorous test plans and iterative project processes.

Built a CMS Service to manage the cloud service portal.
- Improving usability and function stability by integrating new libraries.
- Designed and tested an editor function in collaboration with designers and managers, focusing on enhancing user experience.

### Software Engineer @ Exntu
Jan 2021 – Jan 2022 | South Korea
- Developed a data analysis program for manufacturing processes with SK Telecom.
- Implemented a designed dashboard UI using various frameworks and libraries, improving usability and user experience.

### UX Designer @ People Inside
Jan 2019 – Jan 2020 | South Korea
Participated in a user research project for Hyundai Motors, focusing on rear-seat infotainment systems.
- Conducted qualitative and quantitative research methodologies, including ethnographic studies, interviews with drivers, and surveys.
- Analyzed user data and proposed design improvements, new functional ideas, 20% of which were incorporated into the final product.
- Developed user-centric design solutions by synthesizing research insights into actionable recommendations for design and functionality enhancements.

Navigation UI design project with SK Telecom and BMW.
- Designed an integrated navigation UI system, aligning SK Telecom’s and BMW’s design guidelines.
- Utilized prototyping tools to visualize design and communicated iteratively with graphic designers, and the product manager during each sprint.

### UXUI Design Intern @ Wonders
Jan 2018 – Jan 2018 | Seoul
•Supporting UX frameworks, User flow.
•Planning and making marketing contents (cardnews, advertisement posters)

### Design Intern @ Accommate Co Ltd
Jan 2017 – Jan 2017 | Shanghai, China


## Education
### Master of Science - MS in Human Centered Design and Engineering
University of Michigan-Dearborn

### Bachelor of Engineering - BE in Product Design(UX)
Handong Global University

### Bachelor of Engineering - BE in ICT Convergence (Computer graphics)
Handong Global University


## Contact & Social
- LinkedIn: https://linkedin.com/in/youngnohgoh

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Source: https://flows.cv/youngnoh
JSON Resume: https://flows.cv/youngnoh/resume.json
Last updated: 2026-04-13