•Collaborated with a cross-functional team to design and develop a B2B e-commerce web app from 0 to 1, empowering store owners to build and manage online stores for product sales.
•Designed templates for streamlined online store building, improving time efficiency for store owners.
•Conducted user research and usability testing to validate design decisions and improve platform adoption.
•Built customer service chatbots utilizing a third-party application, effectively reducing customer service costs.
•Designed & developed the corporate website.